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canon camera connect on android 13 issues with canon g7x II

nicoldy
Contributor

Hello,

I have g7x II with latest firmware. It is connected and used without any issues with two android phones (Xiaomi devices) with android 10 and 11. There is a problem with another Xiaomi device with android 13. It  connects successfully (manually and via nfc) with the camera in the app but when 'Import images' (or 'images on camera') is selected there is a message 'no images on camera' in the app. On camera screen the message is 'disconnected'. I assume that connection drops for some reason when this option is selected ('Import images'). But this is not always. Occasionally every once and a while connection is stable and images are shown. This happens once in ten attempts (reconnects). The issue is only with this menu. When 'shoot' is selected it works perfectly every time. Also when connection is established and i use camera to select and transfer images - there is no problem either.

Done so far - resetted  wifi settings on camera and on phone, cleared app data, deleted app, rebooted phone, freshly installed app several times, cache cleared and all that i could think of in different sequence and combinations with no success. No matter what i did the result is consistent with the described above. 

As i run out of options and had no luck with googling this i really hope that someone here could have idea what is causing the problem and to find solution for it.

 

Thanks in advance!

BR,

NN

3 ACCEPTED SOLUTIONS

Hello nicoldy,

There may be updated security features within that newer MIUI. You may want to check those settings to see if there is something there causing the issue. 

View solution in original post

Tanks for the tip.

Unfortunately i didn't find anything useful in the settings.

But there is some development.  Yesterday I suspected that the cause of the problem might be in the application itself. I didn't find an easy way to rollback to an older version (the last one is from 15.03 and before that it worked with the above workaround). I just installed CCC ('camera connect and control' from playstore) and the photos became available through the new application immediately.

View solution in original post

nicoldy
Contributor

With the latest update of the app, it started to work as expected on the both phones that it didn't up until yesterday.

 

View solution in original post

8 REPLIES 8

shadowsports
Legend
Legend

Greetings,

There as been an above average number of reports (recently) about connection issues with the CC App over Wi-Fi, using Android.  I have a pixel6 and 8, both are running Android 14, with the December security patch.  I have zero issues, connecting, controlling or transferring.  I just enable Wi-Fi and open the App.  It detects the cameras broadcast 100% of the time.  I'm at a loss as I am unable to reproduce the issue reported by others.  I didn't have issues with Android 13 either, when using earlier versions of the CC App available at the time. 

You are the first person who's mentioned a problem when switching from bluetooth to Wi-Fi for image transfer. I don't have a way to test with Android 13 unfortunately, but I will try starting with bluetooth and switching to Wi-Fi for transfer.  I have not had issues in the past doing this.  Normally I just connect to Wi-Fi from the start when transferring photos.       

I understand the problem you are experiencing only occurs when you switch from Bluetooth to wireless for image transfer in app.  When performed manually it works.  It fails 9 out of 10 times when you try to switch for image transfer.  You also stated it works once out of every ten attempts.  Then images on the camera can be browsed and transferred.  I'll see what happens, but thus far the connection and transition between both connections is seamless for me.  

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Unfortunately, I could not reproduce the behavior.

Bluetooth and Wi-Fi enabled on camera

Start connected to Bluetooth

shadowsports_0-1704648507096.png

Press Import Images button.  App switching from Bluetooth to wireless

shadowsports_1-1704648593504.png

App automatically detects Wi-Fi broadcast on camera, tap to connect

shadowsports_2-1704648679738.png

App now connected to Bluetooth and wireless.  Images can be browsed and transferred. I also tested remote shooting.

shadowsports_3-1704648864868.png

~Rick
Bay Area - CA


~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

nicoldy
Contributor

Never turned bluetooth on when using the app and facing the issue.  This interface by default is off, as i am not using it. I am always using wifi connection and the problem appears only when selecting home-->'import images' or functions -->'images on camera'. If i don't click these options, wifi connection stays on and i can use the app as a remote control or to transfer images but only if i use the camera to select and send them to phone.

I just turned bluetooth on for first time before using the app to see if it will make any difference.. It didn't.

 

p.s. i am not even sure if the camera (canon g7x mark II) features bluetooth connectivity.

p.p.s

just tried connecting over home wifi network and there was no problem 5 out of 5 times.The described issue appears only with direct connection to camera's access point wifi (hot spot).

p.p.p.s.

finally, a breakthrough!

in camera settings --> wireless settings--> wifi settings --> I set  password 'off'. After this  5 out of 5 times there was no problem accessing images in the app. This doesn't seem like a very good solution but at least it is a workaround.

nicoldy
Contributor

Hello. It's me again.

The above described workaround worked well for some time. After this photos on camera become unaccessible again via Canon camera connect. After this android version was updated to 14 and MIUI to hyper os. That did not help much.

I tried to connect with Xiaomi redmi note 13 4g. (andorid 13 , miui 14) and it cannot access photos either.

BUT there is no such problem with xiaomi 8t (android 12, miui 13).. works fine every time.

Any thoughts?

Thanks.

Hello nicoldy,

There may be updated security features within that newer MIUI. You may want to check those settings to see if there is something there causing the issue. 

Tanks for the tip.

Unfortunately i didn't find anything useful in the settings.

But there is some development.  Yesterday I suspected that the cause of the problem might be in the application itself. I didn't find an easy way to rollback to an older version (the last one is from 15.03 and before that it worked with the above workaround). I just installed CCC ('camera connect and control' from playstore) and the photos became available through the new application immediately.

Waddizzle
Legend
Legend

Every major camera manufacturer has recently been experiencing issues with Android phones.  Nikon and Sony users have had the same issues since December, too.

1FC98948-FC7A-4AB2-85A8-04D880676F11.jpeg

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"The right mouse button is your friend."

nicoldy
Contributor

With the latest update of the app, it started to work as expected on the both phones that it didn't up until yesterday.

 

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