Showing results for 
Show  only  | Search instead for 
Did you mean: 

EOS 500D Serial number generates error when trying to download software


I've been trying to download the EOS Digital Solution Disk Software but when I put in my serial number it comes up with an error. What do  I do?



Welcome to the forum!

So that the Community can help you better, we will need to know the model camera. Which version of Windows or macOS are you using? What is the exact error message? 
Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you.

I'm using an EOS 500D, I've got Windows 11 and the error message is:

  • The serial number you have entered is incorrect, or does not belong to an applicable product.
  • Please check the product serial number and the applicable product to make sure it is correct and re-enter it in the field.

I've put in the serial number several times without success. 



I found the solution! It was pretty obvious, now that I think about it. My camera is not compatible with this particular software, so I just had to find one that was compatible and then it finally worked.


Hi and welcome to the forum:

With a handle like that,  and having a 500D rather than a Rebel,  I would guess you are from the land of Oz!  If so, gidday from Kiwitopia! 👍
In that case, you can get the software for your camera from this link: 
EOS 500D Support - Firmware, Software & Manuals | Canon Australia

It's software on the solutions disc but not the disc itself.

cheers, TREVOR

"The Amount of Misery expands to fill the space available"
"All the variety, all the charm, all the beauty of life is made up of light and shadow", Leo Tolstoy;
"Skill in photography is acquired by practice and not by purchase" Percy W. Harris
click here to view the gallery