10-16-2021 03:56 PM
Solved! Go to Solution.
10-29-2021 11:53 AM - edited 10-29-2021 11:53 AM
Now they sent me these instructions. I did everything and it worked!!! After almost a year, I am able to connect to my camera vie WiFi!!!
Please ensure none of the Canon application is running in the back ground, go in to your Windows Task Manager (press CTRL+ALT+DELETE, then click on More Details) and End Task on any Canon application including Canon EOS Utility & Canon DPP, now right click on the Windows Flag icon on the bottom left on your PC, click on RUN, then type ‘%localappdata%’ is in the dialogue box, on the new window, please click on Canon_Inc_IC folder and delete all the folders inside of that folder.
1. Type %localappdata% into the ‘RUN’ box then. This will open file explorer at the local folder, C:\Users\YourUsername\AppData\Local.
2. Open the sub folder "CANON_INC".
3. Delete all the folders inside “CANON_INC”.
Once the above is performed, please restart your PC and try installing Canon EOS Utility from Canon support website.
10-17-2021 01:08 AM
Hi atis,
Thanks for checking in with us!
To help us get a better sense of what you're facing, please elaborate on the following:
We look forward to your reply.
10-17-2021 05:32 AM - edited 10-17-2021 05:34 AM
Hi Nick,
- I am using:
Edition Windows 10 Pro
Version 21H1
Installed on 23/06/2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0
- When EOS Utility is started and I conncet camera with wifi turned off in menu, some process is happening and then EOS Utility closes from task bar with no error. When I open it again, no error, and nothing in PAIRING OVER WI-FI/LAN list. Then I open manually EOS Utility 3 and can download photos.
-I am able to connect to cameras Wi-Fi, on my PC, network stay set after 2min, saying 'No internet, secured'. On Camera it says, 'EOS-2FA799 pairing (cennection) with the computer in progress. Start EOS Utility on the computer'
-When I start EOS UNILTY 3 all buttons are grayed out, when I launch EOS UTILITY and click PAIRING OVER WI-FI/LAN there are no cameras listed.
- Also, i cannot close EOS utility from taskbar with right mouse menu->Quit. I only can close when termintaing process in task manager
- I have reinstalled EOS utility pack several times with same results.
10-24-2021 04:14 AM
Canon support sent me this:
Thank you for your request and for contacting Canon. We are sorry to learn that you have an issue with your Canon EOS R camera.
Please reset your camera to factory settings MENU > Spanner page 6 > Clear all camera settings > ok
And of course it did not work. It is clearly a bug in EOS Utility..
10-29-2021 11:53 AM - edited 10-29-2021 11:53 AM
Now they sent me these instructions. I did everything and it worked!!! After almost a year, I am able to connect to my camera vie WiFi!!!
Please ensure none of the Canon application is running in the back ground, go in to your Windows Task Manager (press CTRL+ALT+DELETE, then click on More Details) and End Task on any Canon application including Canon EOS Utility & Canon DPP, now right click on the Windows Flag icon on the bottom left on your PC, click on RUN, then type ‘%localappdata%’ is in the dialogue box, on the new window, please click on Canon_Inc_IC folder and delete all the folders inside of that folder.
1. Type %localappdata% into the ‘RUN’ box then. This will open file explorer at the local folder, C:\Users\YourUsername\AppData\Local.
2. Open the sub folder "CANON_INC".
3. Delete all the folders inside “CANON_INC”.
Once the above is performed, please restart your PC and try installing Canon EOS Utility from Canon support website.
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