EOS R EOS Utility WiFi bug

[atis]

Hi,

I cannot connect or pair to EOS Utility (updated to latest version) via EOS R WiFi. I follow all the steps, connect to Cannon eos R WiFi but when I open EOS Utility and press 'Pairing over Wi-Fi/LAN' there is nothing to select. When I connect vie USB I got popup message- Camera model not recognized. But I can launch EOS Utility 3 manually and download photos. Before everything worked fine vie WiFi, then I updated EOS Utility and now it is not working. I have reset cameras pairing info but it does not help. EOS R firmware updated to latest. What could be the problem? I have spent countless hours trying to pair camera to PC..

[Nick2020]

Hi atis,

Thanks for checking in with us!

To help us get a better sense of what you're facing, please elaborate on the following:

• What operating system is your computer running?
• With Wi-Fi turned off in the camera menu, are you able to turn on the camera, connect by USB, and have EOS Utility automatically recognize the camera and download images?
• With Wi-Fi turned on and the camera disconnected by USB, are you able to select the camera as the Wi-Fi network on your computer? Does that network stay set after 2 minutes, or does it switch to something else?
• If the camera stays active as the network for two minutes, what happens if you search for and launch EOS UTILITY 3 then press PAIRING OVER WI-FI/LAN?

We look forward to your reply.

[atis]

Hi Nick,

- I am using:

Edition Windows 10 Pro
Version 21H1
Installed on ‎23/‎06/‎2020
OS build 19043.1288
Experience Windows Feature Experience Pack 120.2212.3920.0

- When EOS Utility is started and I conncet camera with wifi turned off in menu, some process is happening and then EOS Utility closes from task bar with no error. When I open it again, no error, and nothing in PAIRING OVER WI-FI/LAN list. Then I open manually EOS Utility 3 and can download photos.
-I am able to connect to cameras Wi-Fi, on my PC, network stay set after 2min, saying 'No internet, secured'. On Camera it says, 'EOS-2FA799 pairing (cennection) with the computer in progress. Start EOS Utility on the computer'
-When I start EOS UNILTY 3 all buttons are grayed out, when I launch EOS UTILITY and click PAIRING OVER WI-FI/LAN there are no cameras listed.
- Also, i cannot close EOS utility from taskbar with right mouse menu->Quit. I only can close when termintaing process in task manager
- I have reinstalled EOS utility pack several times with same results.

[atis]

Canon support sent me this:

Thank you for your request and for contacting Canon. We are sorry to learn that you have an issue with your Canon EOS R camera.
Please reset your camera to factory settings MENU > Spanner page 6 > Clear all camera settings > ok

And of course it did not work. It is clearly a bug in EOS Utility.. 

[atis · Accepted solution]

Now they sent me these instructions. I did everything and it worked!!! After almost a year, I am able to connect to my camera vie WiFi!!! 

Please ensure none of the Canon application is running in the back ground, go in to your Windows Task Manager (press CTRL+ALT+DELETE, then click on More Details) and End Task on any Canon application including Canon EOS Utility & Canon DPP, now right click on the Windows Flag icon on the bottom left on your PC, click on RUN, then type ‘%localappdata%’ is in the dialogue box, on the new window, please click on Canon_Inc_IC folder and delete all the folders inside of that folder.

1. Type %localappdata% into the ‘RUN’ box then.  This will open file explorer at the local folder, C:\Users\YourUsername\AppData\Local.
2. Open the sub folder "CANON_INC".
3. Delete all the folders inside “CANON_INC”.

Once the above is performed, please restart your PC and try installing Canon EOS Utility from Canon support website.