How to solve cropped images taken in video modus in DPP4

[MichielJansen]

I've taken pictures in video modus, due to a broken switch, so I had no option. I have raw files, which in finder say are 6000*4000 pixels, but in DPP4 I get a frame inside the picture (probably the video dimensions) and when editing the picture it's reduced to 6000*3376, so I'm missing quite a bit. How can I get these pixels back? Or get rid of the frame in the thumbnail?

canon.jpg

[Peter]

Can you share an affected raw file?

[shadowsports]

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@MichielJansen wrote:

I've taken pictures in video modus, due to a broken switch, so I had no option.......

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Respectfully, the "broken switch" should be where you start.  

Contact Support and get the camera repaired.  

MyCanon

[MichielJansen]

Respectfully, what a useless reply. It's already been repaired. But it's hard to get somebody from Canon when your up a mountain and it happens and you need to take the pictures!

[MichielJansen]

It's to large to post here, so here's a link to the file.
Open file

[Peter]

Seems to force me to login. WeTransfer or GoogleDrive instead? If you choose Google Drive, don't forget to share the file in the settings.

[shadowsports]

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@MichielJansen wrote:

Respectfully, what a useless reply. It's already been repaired. But it's hard to get somebody from Canon when your up a mountain and it happens and you need to take the pictures!

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Sorry, but without any mention or reference, how could I possibly have known this. 🤔

[MichielJansen]

Wetransfer it is 🙂

https://we.tl/t-zwVIzfEDDe

[MichielJansen]

the: 'I had no option' gave something away.

And fixing the button did not fix my pictures!

[Peter]

Skärmbild från 2024-02-16 17-37-06.png

I haven't checked with DPP yet, but everything is in the file.