EOS Utility stopped working - cannot connect camera with Windows

[chechugiudici]

Hi! I have my Camera EOS 250D, I used the EOS Utility in my PC Windows 10, and now it stopped working. I cannot connect it. It connects to the wifi but it doesn't connect to the program. I deleted and reinstalled the program, and the PC in the camera, to connect it all over again, and nothing. 

[stevet1]

chechugliudici,

When I use mine, I start the EOS Utility Program first, and then after it boots up, then I turn my camera on.

Have you tried that approach?

Steve Thomas

[chechugiudici]

I tried everything! But is like the camera cannot connect to the computer

[WavyFredo]

Please help I'm going through the same thing.

[BeachL0ver]

I also cannot connect my 7D Mark II to any of the EOS Utility apps, 1, 2, or 3.  I used to be able to connect but that was years ago.  I have tried eveything:1) New firmware for 7D, 2) Re-Insall EOS Utility 3.  My Windows 10 computer sees the Canon Camera and even recognizes it as a 7D Mark II.  I see these posts have all happened in May of 2024 - I wonder if something has broken in the software somewhere???  
I really would like to use the Remote Control feature later this week...
Any suggestions...

[Waddizzle]

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@BeachL0ver wrote:

I also cannot connect my 7D Mark II to any of the EOS Utility apps, 1, 2, or 3.  I used to be able to connect but that was years ago.  I have tried eveything:1) New firmware for 7D, 2) Re-Insall EOS Utility 3.  My Windows 10 computer sees the Canon Camera and even recognizes it as a 7D Mark II.  I see these posts have all happened in May of 2024 - I wonder if something has broken in the software somewhere???  
I really would like to use the Remote Control feature later this week...
Any suggestions...

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Unless you updated the Canon software, then the software has not changed.  Something else may have changed.  Operating System update, camera settings, bad cable, bad port on computer, etc.

[kriscowling]

I run EOS Utility on an iMac so this may not apply to you, but I have found that EOS Utility will not launch if I am running the DropBox application in the background.  Once I close DropBox, EOS Utility functions as it should.  I have no idea why this happens, but you may be running some background application that interferes with EOS Utility.

Good luck and best wishes!