EOS Utility not working with Windows 10

[almaniac]

Hi all, 

  I just upgraded to Windows 10, and immediatly ran into the problem that is described in this thread about Windows 8:

http://community.usa.canon.com/t5/Software/Eos-Utility-problem/td-p/1189

After reading that thread I decided to unplug the other USB devices I had in the computer at the time (Garmin Watch, USB key, smart phone) and turn off the camera.  I then turned on the camera and ran the EOS utility and it found my camera and worked correctly.

Clearly this problem is still not resolved, but that simple work-around gets me downloading my pictures again.  There are a lot of other things people tried in the above thread, but I just unplugged the USB devices and was good to go.

[Lundavra]

I contacted Canon, they suggested installing EOS Utility 2 for Windows 8 ksd291a_installer.zip then run the Windows 10 updater euw2.14.20a-updater.zip

I have sent this reply to Canon

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Thanks for the suggestions.

I uninstalled EOS Utility 2 and 3 then reinstalled the first Windows 8.1 version of Utility 2. This worked OK with my EOS400D.

I then ran the Windows 10 updater and it still worked with the EOS400D.

Then reinstalled EOS Utility 3 for my EOS6D. This worked with the EOS6d but when I tried the EOS400D again it gave me the error message previously seen

I have now installed the Windows 8.1 version of EOS Utility2 and it is working OK with my EOS450D (battery flat on my EOS400D!)

And still working after reinstalling EOS Utility 3, I can also download from my EOS6D.

So I am not going to run the Windows 10 update though might try again if I see a later version released.

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[ColinSouthern]

Hi Folks,

Apologies in advance for reviving this thread.

I'm tearing my hair out trying to connect my 1DX to my Windows 7 x64 PC via a wired LAN setup.

Camera is running latest firmware - PC is running latest EOS Utilities (3.3).

Basically ... EOS Utilities Launcher fires up - I click on the WLAN/WiFi button to pair - camera appears (with correct IP Address & MAC address) - I select it - dialog box closes - I'm returned to EOS Utility Launcher - and the Camera LAN light goes back to flashing red in about 10 seconds and an error message appearsin the log "ERR 11 - Connection Target Not Found".

If I start up EOS Utility 2 or 3 both have almost everything greyed out.

Here's the rub - if I configure the camera to use a WFTServer connection it works fine (thus network setup / Cables / Hub etc) must all be OK - but as soon as I switch it back to EOS Utility the same cycle repeats all over again - flashes green - option pops up for pairing after about 10 seconds - I select it - nothing happens - and back to red flashing LED about 10 sec after that.

Any ideas anyone? I've previously had it working under Windows 7 Pro x64 (just not this particular installation). Also tried it on another PC with Win 10 x64 - appears to be same issue. Have tried "run as administrator" and several compatability modes.

[piloteer]

Hi all. Just thought I'd add that none of the updated software worked for me on W10 until I reset all Wifi settings in the camera (70D). Once I'd done that and reconnected to the network, Windows 10 picked up on the camera with a message (it was only shown in 'Network' before, then EOS Utility fired up and all was well. I appear to be using either the original version or version 2 of the software as I'd just reinstalled. haven't tried version 3 yet but I'm just happy it works!

[piloteer]

Ah nope, not working properly. 

EOS Utility 3 says camera not supported. EOS Utility 2 doesn't do anything. EOS utility (1) finds the camera as normal but transfer rate is painfully slow. I'd be doing an image every 1-2 seconds usually from the exact same spot. Now it's taking 1-2mins per photo. 

[ColinSouthern]

For what it's worth, the ONLY way I was able to make it work in the end was to do it via a USB connection. Quite strange really, considering that I can use the camera as a server via TCP/IP just fine.

Best guess is it's just a bug - so we'll probably just need to do our best to work around it until the gods release a fix.

[Dickradduci]

I also had trouble with the EOS Utility after uupgrading to Win 10.  After much knashing of teeth it finally occured to me that Win 10 no longer needs the EOS Utility to download images from my Canon 5D Mark II.  Win 10 already has a built-in driver for my 5D, but it wants me to tell it what it should do with the driver.  First I uninstlaled theA  EOS Utility. Then I plugged my 5D into the computer's USB port.  Right away, a black box popped up in the lower right hand corder of my screen after I turned the camer on.  When I clicked on the black box query a list of options popped up, one of which was to download videos and photos.  I selected that.  A few seconds later, the Windows downloader wiindow openned and I was able to download all of my photos perfectly into a directory that I selected. 

Great. Problem solved, but I like the EOS Utility for downloading.  It then occured to me that I had not told Windows 10 what to do with the 5D driver prior to instlalling the EOS Utility.  OK.  I re-installed the EOS Utiility and turned the camera on again. Bingo.  The EOS Utility then worked and I wa able to download all of my images, just as I used to do with early and all versions of Windows.

If you are having trouble using the EOS Utiliy and non of the solutions listed here works, try just plugging your camera into the usb port and looking for the black box in the lower right hand corner of the screen asking you what you want to do with the driver for this device.  Chances are good that it will be happy to let you download images as soon as you tell Win 10 how to handle your camera.  Hope this hekps.

[cooldaddy]

Hi.

Same problem - did you get it resolved.

Been in toucj with guys at Canon and they're not much help really!

[ColinSouthern]

I'm about to format the disk & reinstall Windows 7 Pro - that should fix it once and for all.

Honestly - I love Canon, but like so many big companies, they've got duck/shove down to an art form.

[Lundavra]

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@cooldaddy wrote:

Hi.

Same problem - did you get it resolved.

Been in toucj with guys at Canon and they're not much help really!

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I removed the latest downloaded for the EOS6D and re-installed the previous one which works fine.

[Dickradduci]

Yes.  The eos utility works fine for me.  My problem went away when I told win10 what to do with the 5D that I connected to the computer. A query box came up on connection and asked what I wanted to do and it gave me choices. The eos utility was not among the choices so I clicked on "Download photos and. Videos",  I turned the. Camera off and then back on again and the windows photo utility popped up. And it was able to download my images.  I then. Closed out that utility and called up the eos utility and it then worked perfectly.  It has worked perfectly now fo all of my subsequent downloads.  I think the problem is that win10 does not know what to do with your camera until you identify how it should handle the eos driver.  Answer the question when it pops up and it should reslove the problem.  It did for me.  Might be different for your camera.  Mine is a 5D Mark II.