EOS Utility can not detect my EOS700D

[seanebue]

Hello there!

I have followed every instruction found at support section and tried different solution but no avail. My EOS Utility, 2 and or even 3 can not detect my Canon EOS700D. I can see my EOS700D on my computer connected but it seems I can not find solution for my problem. Here are some details;

Using:

Dell Inspiron 15 5000 series 64bit (Windows 10).

[jrhoffman75]

At this point I think you need to call your in-country Canon support line. 

[seanebue]

By the way, the mini usb data cable for eos 550, 600, 650 are all the same and can be use as well in eos700d?

[jrhoffman75]

Yes. The only difference in cables is some are power only and some are data and power. 

[seanebue]

It says Mini USB 2.0 Port Charging Data Cable Data Sync Transfer Cable, I am assuming that I purchased a correct cable for my eos700d.

[jrhoffman75]

I would say yes.

Do you have any access to a second computer to at least see if the camera is recognised as a disk drive and shows up in the This PC window?

[seanebue]

Yes, i tried now with my Windows 10 Pro (other laptop) and detects like what is shown from your attached image.. I think, Windows 10 Home does not work with the canon software.. I will try to upgrade my Home to Pro then I will try again re-installing eos utility.. I will give you a feedback after a while.

[jrhoffman75]

i have W10 Home, so I don't think that"s the problem.

[Mod note - Removed screenshot - your Windows serial number is personal information and can be stolen by hackers.]

Thanks Stephen.

[seanebue]

oh! so do you have any idea what causes mybeoa utility or windows 10 home can't detect my dslr?

[jrhoffman75]

i don't.

Maybe go through and delete any software you don't truly need for now to see if there is a conflict.

Also, give Canon a call.

The nuclear option is to do a clean reinstall of Windows.

[seanebue]

I installed ksdw32.9a to my Windows Pro and my eos 700d works in eos utility 2.. I need to figured out for my windows home or else i need to upgrade it to pro.