EOS Utility can not detect my EOS700D

[seanebue]

Hello there!

I have followed every instruction found at support section and tried different solution but no avail. My EOS Utility, 2 and or even 3 can not detect my Canon EOS700D. I can see my EOS700D on my computer connected but it seems I can not find solution for my problem. Here are some details;

Using:

Dell Inspiron 15 5000 series 64bit (Windows 10).

[jrhoffman75]

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@seanebue wrote:
I am using Windows 10 Home Single Language Version 1909
OS build 18363.815 and I have multimedia features except windows media player. I think it does not apply with me.

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See this:

[shadowsports]

Greetings,

Windows Firewall and/or 3rd party anti-virus can also interfere with connectivity.  John's suggestions is certainly plausible as well.

[seanebue]

I have to check the firewall or the mcafee antivirus tomorrow but I doubt it.

[seanebue]

I remember last time, I used my eos700d connected to my smartphone android using only the white canon usb cable and a third party app installed on my smartphone, so there is nothing wrong with the cable and as well as the dslr. Im wondering what I am missing from the process of installation.

[Waddizzle]

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@seanebue wrote:
I remember last time, I used my eos700d connected to my smartphone android using only the white canon usb cable and a third party app installed on my smartphone, so there is nothing wrong with the cable and as well as the dslr. Im wondering what I am missing from the process of installation.

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Perhaps you cable is the issue.  I do not see how the same cable that can connect to a smart phone can also be used to connect to a USB port on a Windows PC.

John is correct about needing Windows Media Player, WMP, installed on a Windows 10 PC.  Your phone is not running Windows.  Be ware that there are different versions of WMP that are available for download.  

You must match up the build number of your Windows installation with the version of WMP you are downloading.  For example, Windows 10 N and Windows 10 RN have different WMP downloads.

[seanebue]

I will take note of this inputs and consider all. if I am to download this WMP, how will I know if my Windows Home edition is N or RN?

[jrhoffman75]

https://support.microsoft.com/en-us/help/14209/get-windows-media-player

[seanebue]

Thanks John! I will continue figuring it out and try that WMP link later after my online meeting with the office. See you here later.

[Waddizzle]

I once posted a link in a forum thread that contined to Microsoft's list of WMP versions, which had links for all of the most current Windows builds.  I have not been able to find it.  It would be similar to this link.

https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions 

I hope and would want to believe that Windows updates over the past few years have homogenized the differences between Windows versions, but that is only wishful thinking.  

If you try to download WMP from Microsoft on the target machine, though, you should be linked to the correct WMP version for the Windows Build number on your PC.  ....  In theory.

[seanebue]

I just found out that my windows 10 home has windows media player installed and is working properly.

I tried updating the WMP and re-install eos utility but no avail and fail! Still looking for another way!