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Another DPP4 crashing in seconds after startup

EricL
Contributor

I installed (and re-installed) the most recent DPP4 version to be used with my R10. Windows 11 incl. latest updates.
DPP almost immediately disappears while pointing to my download folder. From other posts, I found that the trouble may be caused by a file in the folder. I moved the whole download folder to another folder temp-download.
DPP4 stayed alive until I told it to look at the folder temp-download.
And yes, being a member of a museum crew, the jpg and other graphics files in my directories may have been edited with a large set of other tools.
 
From various bulletin boards, I noticed that this error has existed for over four years. Why was the DPP software not repaired during that period? Anoying for software called "professional". Any solution which does not require moving files around across temporary directories?

13 REPLIES 13

How can I configure DPP4 to look at an empty folder on startup?

found it (chatgpt):

4. Verwijder voorkeursbestanden
- Ga naar: C:\Users\[jouw gebruikersnaam]\AppData\Local\Canon_Inc\DPP
- Verwijder die map (Canon maakt nieuwe bij herstart).
- AppData is verborgen; schakel “verborgen bestanden weergeven” in via Verkenner.


@arfox wrote:

How can I configure DPP4 to look at an empty folder on startup?


Tools->Preferences->select folder

Screenshot 2025-07-29 063638.jpg

John Hoffman
Conway, NH

R6 Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

thnx for your quick response!
problem was I couldn't get there :). First I had to remove the folder in the Appdata folder (C:\Users\[jouw gebruikersnaam]\AppData\Local\Canon_Inc\DPP).
Good to know where to change the start up folder, thnx!

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