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can not upload videos from Vixia hf r72 to my computer

Hi I am unable to upload new videos to my computer when using my canon utilities camerawindow dc programfireware version 1.0.0.0When I click on import images from camera it gives me a message failed to import. When it always would just start download...

Resolved! 5.1-Channel Surround Microphone SM-V1 Settings

I own an 5.1-Channel Surround Microphone SM-V1. I am using it with a Canon VIXIA HF G40. I am unable to find an in-depth description of the different directional settings... zoom and shotgun. Can you please explain exactly what these two settings are...

Icon now showing up on desktop

I've tried both USB ports, I've tried turning it off, and turning it on. However, the icon stopped showing up on MacBook desktop. Thank you in advance.

HelenV by Contributor
  • 947 Views
  • 2 replies
  • 0 likes

Vixia HF M31 - Horizontal white lines in video

Hello, My Canon Vixia HF M31 has recently begun showing horizontal white lines in the video. Once I realized it was doing this, I can also see these lines in the viewfinder even when its not recording. I have attached a very short video with an examp...

Pauken by Apprentice
  • 996 Views
  • 1 replies
  • 0 likes

Canon VIXIA HF G20 - Problem with inverted image

Project: I created a welcome video I cannot find the "correct setting" that will allow my eyes to be CENTERED into the lens, and my shirt pocket appearing on the CORRECT side during playback. Ultimately, I want the playback of video to capture what t...

MrMusic7 by Apprentice
  • 1174 Views
  • 1 replies
  • 0 likes

VideoBrowser keeps shutting down

I cannot get my VideoBrowser to run any more.  Some time back it started to always shut down 'after' it completed uploading my current videos from my camera and joining the videos.  About a couple months ago, it then just shuts down immediately after...

JMike by Apprentice
  • 838 Views
  • 1 replies
  • 0 likes

Resolved! Can't Playback Sound on a Vixia HF R82

I can't hear sound for my scenes in Playback mode.  I may have accidentally plugged headphones in the mic jack.  I've tried working with mic and set  it to Automatic or Manual, and the microphone levels still appear all the time and are working, rega...

i can't import video to my computer

i have a Canon VIXIA HFM41 and i can not export video to my computer.  I have tried to download the software again and that doesn't seem to solve my problem.  please provide assitance.

shayler by Apprentice
  • 6300 Views
  • 6 replies
  • 0 likes

Vixia HFR62 - uploading issues

Hello All, I am having difficulty uploading videos and pictures to my Window 7 PC. It does intially give the error that "MTP USB device" software cannot load. I have followed all of the instruction in the last post. It's very strange because when I c...

magold01 by Apprentice
  • 1331 Views
  • 3 replies
  • 0 likes

Video recordings are incomplete/choppy

When I record, it doesn't show the time thing (0:00:00) moving, but it does record.  But the recordings are super abbreviated/choppy - hours of taping end up being seconds in length.  Same thing with two different SD cards, both of which worked fine ...

jonahmo by Apprentice
  • 879 Views
  • 1 replies
  • 0 likes

VIXIA HF R500 only recording one audio channel

With external or built-in mic I'm getting only one audio channel. I only hear one channel on headphones when recording and only one channel in the WaveEditor of Cyberlink. I'm not trying to record separate stereo channels but shouldn't I be getting a...

doonman by Apprentice
  • 907 Views
  • 1 replies
  • 0 likes
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