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VIXIA HF R800 - live streaming help needed

Having issues since purchase of this unit during live broadcasting. No matter what signal strength of hotspot or school WiFi, I can't get over 360p doing in HD. On few occasions during a pregame test I may get 480 or 780, but almost always will get 3...

Canon XA10

I just started a new job, and it looks like they will be having me shoot video with their camera (Canon XA10). I'm going through some online tutorials to familiarize myself with this equipment, but I have two questions that I'd like to ask the commun...

Canon Vixia HF R800 Discoloration

For the past 5 months, I've been using a Canon Vixia HF R800 as a webcam using an Elgato Cam Link. It's been working great, but randomly today when I turned it on, the colors are all purple, and there are lines going down the frame. I don't know what...

My Great Capture Screenshot 2020-05-08 14-20-50.png

HFG20 not saving exposure

Hey Canon brain trust.  I've been using Canon's for years.  I have an HF G20 we use for streaming with our church service.  For some reason I can save my settings to an SD card. However, it never stores the setting for exposure so every time we power...

Resolved! GX10 & G40: Cannot connect to an wifi access point

Hi, on my G40 I was always wondering why the camera wasn't connecting to my wifi network. Ever thought it was a bugged firmware or so. Today I got my GX10 and the problem is exactly the same. conencting directly to the camera works... but if I want t...

Canon Vixia HF20 - doesn't recognize charger is plugged in

Help!My Vixia HF20 will not recognize that it is plugged in with the wall charger.  I've tried changing batteries (didn't change) and I tested the wall charger to confirm it is putting out the stated DC voltage.  The camera has been in its case and u...

erruggie by Apprentice
  • 6 replies

XF400 & XA50 Picture Profile Limitations

I have both of these cameras and use them for live streaming and more traditional filming jobs. I chose them mostly for their ease of use, good sound capability and picture quality. With good lighting the 1" sensor on these cameras gives excellent re...

mikew124 by Contributor
  • 11 replies

G40 unstable battery connection

Hi all,Does anyone have a quick fix for the battery connection or is it strictly a repair item? When power is on, the slighted lift or bump on the battery shuts down the camera down.

vixia hf g10

I have had it for years, always reliable.  Latey If i record lets say 25 minutes.  when I pull out the 32 gig card,  instead of one file of the continuos video, it has it in 2 files.  What am I doing wrong.  Thanks

bowmanmt by Apprentice
  • 5 replies
Getting started

New to the community? Here's some information to help you get acquainted:

08/18/2023: Canon EOS R5 C training series is released.

07/31/2023: New firmware updates are available.

CR-N700 - Version 1.2.0

CR-N500 - Version 1.3.0

CR-N300 - Version 1.3.0

CR-X300 - Version 1.1.0

06/30/2023: New firmware version is available for EOS-R5 C

05/31/2023: New firmware updates are available.

EOS R6 Mark II - Version 1.1.2

EOS R6 - Version 1.8.2

EOS R7 - Version 1.3.1

05/18/2023: New firmware updates are available.

EOS Rebel T100 - Version 1.1.0

EOS Rebel T7 - Version 1.2.0

EOS 5D Mark IV - Version 1.4.0

EOS 6D Mark II - Version 1.2.0

PowerShot Elph 360HS - Version

PowerShot SX420 IS - Version

PowerShot 620 HS - Version

PowerShot SX720 HS - Version

PowerShot G1X Mark III - Version

PowerShot G7X Mark II - Version

PowerShot G9X Mark II - Version


04/20/2023: New firmware version 1.4.1 is available for EOS R3

03/30/2023: New firmware updates are available.

EOS R5 - Version 1.8.1

EOS 1DX Mark III- Version 1.7.1

Speedlite EL-1 - Version 1.0.2

03/30/2023: Product Advisory for EF50 F1.2 L USM

03/30/2023: Product Advisory for EOS R10

02/24/2023: We've updated Share Your Photos

2/07/2023: New product announcements!

EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
01/09/2023: Help ensure your autofocus is properly aligned with a Canon Precision Alignment
01/03/2023: Welcome to CES 2023!
12/08/2022: New firmware version is available for EOS C70
12/07/2022: New firmware version 1.7.0 is available for EOS R5