RC-IP100 power issue with NETGEAR POE switches

[lamboht]

I used an unmanned POE switch from Netgear (GS516PP-100NAS) in which all 16 ports are POE.  My understanding from Netgear is that it is compliant with IEEE standards and will detect of a non-POE device is connected and not deliver power to that port.  After using the RC-IP100 a few times, it stopped powering on.  After calling support they suggested that I "be careful" with POE switches.  I saw  one other user have a problem with the RC not powering on but don't know if a POE switch was involved.  Has anyone heard about this possible issue ?

[Danny]

Thanks for joining the conversation, lamboht!  Just to clarify, when you say "it stopped powering on," what is "it?"  Did the RC-IP100 stop powering on or was it the NETGEAR unmanaged switch?  Also, please let us know whether the support you called was Canon support or NETGEAR support.

We look forward to your reply!

[lamboht]

The RC-IP100 stopped powering on.  It was Canon support that I called and they cautioned me about POE switches.

[Hazel_T]

Hi lamboht,

I'm sorry to hear your RC-IP100 is not powering on. Our CR series PTZ cameras can run from the power on a POE+ switch, but the RC-IP100 is not rated to use that type of power source. For the RC-IP100 we recommend using the 12V DC power supply with the AC adapter power supply that the remote came with. Using any other power supply on that remote can damage it. If you would like to view a note about that it is listed in the technical specifications for the remote on the product page HERE.

If the remote isn't powering on when you use the 12V DC power adapter and AC power adapter it came with we would recommend sending the unit in for repair. 

The Canon U.S.A., Inc. online repair portal allows you to set up service in a few simple steps. The repair portal gives you the ability to set up service for multiple pieces of equipment at once, and to receive a repair estimate in the majority of cases, depending on your model and issue. The portal also allows you to upload images or videos that will assist us in repairing your product. You can also select how you wish to be notified of the progress of your repair. The portal's service history section allows you to view all services that have been performed on any of your camera or video products since January 7, 2020. 

Please follow the link below to access our online repair portal to arrange for service:

https://mycanon.usa.canon.com/signin

Instructions for Accessing and Using the Online Repair Portal

You will need to access or create your My Canon Account.

If you already have a My Canon Account and your product is already registered, simply click on the “Get Repair Services” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you have a My Canon Account and your product is not registered, you must register your product first. Click on the “Get Repair Services” link on the left menu, then click on the “Register Product” link on the right. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product.

If you do not have a My Canon Account, you will need to create one. After you create your account, click on the “Add Product” link to register your first product. After your product is registered, click on the “Get Repair Service” link on the left menu and follow the onscreen instructions to arrange for service for your product. 

Once you have completed the repair request, you will have an opportunity to print a copy of the request for your records. This request form will also contain shipping instructions and an address label that you will attach to the outside of your shipping box when mailing your equipment for repair.

[lamboht]

I did use the provided 12V DC power adapter.  I was not trying to power the controller using the POE switch.  Since this is a very new switch, it does not provide power to connected devices that don't require power through the port.  I did send it back but I want to be confident that I can use this joystick on a new POE switch and not expect any damage.

[NatalyaP]

Greetings lamboht,

Using a PoE switch will not damage the equipment. PoE and non-PoE devices can be mixed on the same switch at the same time without issue.