P-150 not scanning after Windows 11 update to 24H2

[alex2024]

Hello all,

I was using my Canon imageFORMULA P-150 on Windows 11 for the last years without problems. However after todays upgrade to 24H2 the Start-Button in the CaptureOnTouch-Software is disabled. Does anyone has an idea?

The device manager shows the scanner without any errors. The CaptureOnTouch-Software does even open if I git the button on the scanner. But another button does not start the scan.

Only after downgrading to 23H2 it worked again. So it must have something to do with the update.

Thanks

[Stephen]

Hello,

Welcome to the Canon Community! This is a known issue with 24H2. 

Please see the Canon USA advisory at https://canon.us/24H2scanners 
And the Microsoft article at https://canon.us/MS24H2 

[JamesWebbScope]

Dear Stephen

Following your link to Canon USA advisory it says:

"2. From the Windows Start menu, select CaptureOnTouch > System Configuration to launch the System Configuration tool."

Now I've been trying to figure out how to acchieve the "CaptureOnTouch > System Configuration" -part. I navigate to the Windows Start menu and write "CaptureOnTouch" in the search field and the only thing that pops up is CaptureOnTouch. There is no such option as "CaptureOnTouch > System Configuration" available. Left click, right click, run as administrator  - none of thosse let my access CaptureOnTouch >System Configuration.

The situation is irritating. I uninstalled the problematic Windows update 24H2 but it did not solve the issue. Requesting for precise step-by-step instructions how to access the System Config settings as mentioned.

[Peter-M]

Hi,

Like the above posts my P-150 scanner stopped working after the Windows update 24H2.

Like the post above "I've been trying to figure out how to acchieve the "CaptureOnTouch > System Configuration" -part. I navigate to the Windows Start menu and write "CaptureOnTouch" in the search field and the only thing that pops up is CaptureOnTouch. There is no such option as "CaptureOnTouch > System Configuration" available".

I uninstall the Windows update but scanner still does not work (Start button in Capture On Touch grayed out).

Is there any update on this issue?

Thanks in advance for your help.

P.

[alex2024]

Thanks Stephen. https://support.usa.canon.com/kb/s/article/Unable-to-scan-using-CaptureOnTouch-on-Windows-11-24H2-im... says that a new version of CaptureOnTouch should be installed.

However, https://www.usa.canon.com/support/p/imageformula-p-150#idReference%3Dsoftware-drivers does not show a new version.

[alex2024 · Accepted solution]

Got it running now, the driver has to be reinstalled:

• Start device manager: Win+R and then enter "devmgmt.msc"
• Disable scanner-device: section Imaging Devices -> Canon Scanner
• Update driver:
  Right click update drivers
  Select "Browse my computer for drivers"
  Select "From a list of available drivers on my computer"
  Select current driver
  Install

[RemoteL]

Canon Released an update for the ranger driver. If you uninstal the ranger driver and reinstal the latest ranger version, you should be good. https://support.sbullet.com/portal/en/kb/articles/my-canon-cr-series-scanner-stopped-working-after-u...

[Peter-M]

I Google searched for "CaptureOnTouch Pro V5" and downloaded it from the Canon support website. Uninstalled the old application and installed ProV5. That gives me the options detailed here https://support.usa.canon.com/kb/s/article/Unable-to-scan-using-CaptureOnTouch-on-Windows-11-24H2-im...

Thats got me a workaround and got me going again.