ImageFORMULA P-215 Scan-tini Software Issues with Windows 8.1 32-Bit Laptop

[fhchin]

Hi,,

I have a ImageFORMULA P-215 Scan-tini scanner which worked without any problems with my Lenovo X230 laptop running Windows 7 64-bit.  However, I have been unable to get the CaptureOn Touch software to work on my Asus Transformer TA100T notebook running Windows 8.1 32-bit. The software and driver installation completed without any errors (without the scanner connected). But when I connect the scanner into the USB port and run the Capture On Touch software, it always comes up with a Microsoft Visual C++ runtime library error - Program C:\Program Files\Canon Electronics\P215\TouchDR.exe abnormal program termination.

I tried every possible troubleshooting approaches I could Google online including (1) doing running sfc /scannow (which found no integrity or corruption issues with my Win 8.1 system, (2) did a clean reboot disabling everything except the CaptureOn Touch software and it still comes up with the same error, (3) installing Visual C++ runtime library distributables for 2005, 2008, 2010, 2012, 2013 but still the error pops up. So basically, now I can't use this great little portable scanner with my great little transformer tablet/notebook. 

I am wondering whether anyone else have come across a similar problem of getting this scanner to work on a 32-bit Win 8.1 system? Would greatly appreciate any advise.

[canonuser81]

I downloaded the newest driver "ISIS/TWAIN/WIA Driver" 1.3_SP3 released in 13 December 2021. Then I did not faced any issues anymore.

[bugmenotcanon]

Thank you so so much for this comment!
I finally was able to fix the crashing by changing the language-settings of my Win10.

I have my display language set to "English (Germany)". My Preferred Languages settings included "English (Germany)" and "English (Europe)".

Only after additionally adding "German (Germany)" TouchDR.exe is finally working.

I tried so many things, other drivers and the standalone-software instead of the one from the scanner. All to no avail.
The canon-support was unable or unwilled to help as well. It's ridiculous that such a big company cannot provide a reliable driver and just ignores that a lot of people cannot use their device as they used to.

Thank you again a thousand times for your comment! 

[wk17]

Where can I find the 1.3_SP3 driver for my DR-C125 scanner?  Could not find it on the DR-C125 support page, the latest driver listed is 1.2_SP6 (Released Nov 6, 2015)