I have a DR-G2140 that when paper size is set to Match Original Size, it adds a black border to the right side of the image. I have cleaned all that I can clean, uninstalled and reinstalled the driver, tried scanning in two different scanning software's, and have tried it on multiple desktops. The only way I can get a clean image without the border is to set the page size to Letter and turn off auto deskew and border removal. Any ideas?
Based on the steps you have already taken, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.
We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.
We look forward to hearing from you.