Canon DR-G2140 Match Original Size Issue

[jby06]

I have a DR-G2140 that when paper size is set to Match Original Size, it adds a black border to the right side of the image. I have cleaned all that I can clean, uninstalled and reinstalled the driver, tried scanning in two different scanning software's, and have tried it on multiple desktops. The only way I can get a clean image without the border is to set the page size to Letter and turn off auto deskew and border removal. Any ideas?

[ArthurJ]

Hi,

Based on the steps you have already taken, it is recommended that you call our Enterprise & Desktop Solutions Divisions at 1-800-423-2366 Monday-Friday 9:00 am to 8:00 pm ET, excluding holidays.

We apologize for any inconvenience this may cause; however, the steps needed to resolve the issue at this point, need to be provided by phone with a technician assisting you through them.

We look forward to hearing from you.