Hi Gerberdaisy,
Thank you for posting.
I recommend that you transfer all movies and images from your camcorder, then clearing of the memory (built-in and memory card) by initializing it. I recommend that you use the "Complete Initialization" option. Here's how:
At the time of purchase, the built-in memory comes pre-initialized and contains music files for use as background music during playback.
Attention:
- Initializing the memory will permanently erase all recordings. Lost original recordings cannot be recovered. Make sure you save important recordings in advance using an external device.
- Initializing a memory card will permanently erase any music files you may have transferred to the card.
- At the time of purchase, Eye-Fi cards contain the necessary network configuration software. Be sure to install the software and complete the required configuration setup before you initialize the Eye-Fi card prior to using it with this camcorder.
1. Power the camcorder using the compact power adapter.
Important:
Do not disconnect the power source or turn off the camcorder until the initialization is completed.
2. Set the mode switch to <M>.
3. Turn on the camcorder.
4. Touch [ 
].
5. Touch [Menu].
6. Touch [ 
].
7. 
Drag your finger up and down bring [ Initialize 
*/
] into the orange selection bar, 
and touch inside the frame on the right.
8. Touch [Built-in Mem.], [Mem. Card A*] or [Mem. Card B*].
9. Touch [Initialize].
10. Touch [Yes] to start initialization.
Reference:
Touch [Complete Initialization] this option if you want to physically erase all the data rather than just clear the file allocation table of the memory.
If you selected the [Complete Initialization] option, you can touch [b] to cancel the initialization while it is in progress. All recordings will be erased and the memory can be used without any problem.
11. Touch [OK].
