11-30-2016 10:38 PM
Face Detection and Tracking is greyed out and I can't figure out how to active it. Using Canon 70 -200 2.8 & Canon 24-105 4.0 Has anyone else run into this issue?
Solved! Go to Solution.
10-24-2017 03:32 PM
I ended up resetting the camera to factory settings, which worked.
11-30-2016 10:55 PM
You don't say what camera you're using, but it's a good bet that those features are available only in certain modes. Check your user manual; there's usually a table showing which features are available in which modes.
One thing you can't blame is your lenses. The ones you mentioned are fine. Quite a number of us have them both.
11-30-2016 11:33 PM - edited 11-30-2016 11:47 PM
Sorry! Canon C300 mk ii.
I've read through the manual and made sure everything is as it should be. I've also done a bunch of different combinates of options in order to activate the Face Detection and Tracking.
It's probably something I'm just over looking, but it's strange that Face Detection and Tracking is the only thing that is greyd out under the Focus menu.
12-01-2016 08:41 AM
Give Canon a call at 1-800-OK-CANON.
03-17-2017 03:06 PM
Hi I Have the same issues. The Face det. & Tracking setting is greyed out even tough it should not according to the settings.
03-24-2017 07:30 PM - last edited on 03-24-2017 07:34 PM by John_B
I'm sorry to hear this happend. So that the community may assist you, what is the camera's firmware version?
03-25-2017 11:32 AM
There area few settings inside the camera that once activated, won't allow face detection to be used. I can't recall the specific settings, but the camera will warn you of the consequences of chnaging certain settings.
Since I had just gotten the camera, I wasn't attached to how I had the camera setup. So the easy solution was to reset everything to factory settings.
It worked. I use my face detection all the time now.
04-10-2017 07:46 PM
10-24-2017 03:26 PM
I have exactly the same problem with c300m2 and 24-105.
10-24-2017 03:32 PM
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 22.214.171.124
PowerShot SX420 IS - Version 126.96.36.199
PowerShot 620 HS - Version 188.8.131.52
PowerShot SX720 HS - Version 184.108.40.206
PowerShot G1X Mark III - Version 220.127.116.11
PowerShot G7X Mark II - Version 18.104.22.168
PowerShot G9X Mark II - Version 22.214.171.124
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.