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XF400 Face Detection Option Greyed Out

stevesmede
Apprentice

Hi,

 

I'm wondering if you can help me with a setup problem. I cannot find a way to activate the Face Detection function in the menu. It is "greyed out." I have another XF400 set up identically (or so I believe) but it does not have this problem. Here are the exact settings:

 

CAMERA SETUP

 

digital zoom: off

zoom speed: normal

rocker: variable

handle: 8

wireless: 8

hi sp zm: on

 

af mode: cont

Af frame: s

Af speed: normal

af rest: normal

face: on!!!

focus guide: on

 

focus preset speed: normal

flicker reduct: off

Conversion lens: off

Image stab: standard

 

powered IS button: on

Set wb priority: 5600

focus ring direction: norm

focus ring resp: norm

zoom ring direction: norm

IR light: norm

 

IR Rec Color: white




RECORDING SETUP

 

Internal/External Rec: Internal

Movie Format: MP4!!!

Resolution: 4k

Frame Ratez: 59.94!!!

 

audio format: 4CH

Recording Media: Mem Card A

Recording Photos: Rem Card B

Dual/Relay Recording: Relay!!!

Available Space in Memory: N/A

Initialize: N/A

 

rec command: off

HDMI time code: off

Time code mode: preset

Time code running mode: recRun

DF/NDF: DF

 

Initial time code: n/a

User bit type: n/a

color bars: off

1 Khz ton: off

File numbering: continuous




AUDIO

 

CH2 Input: Input1!!!

CH3/CH4: int/mic

Input1 Mic Trimming: 0bd

Input1 Mic Att.: off

 

Input 1/2 limiter: Off

Input 1/2 ALC Link: SEP

Built in mic sens: Norm

Built in Mic Att: Off

Built in Mic low Cut: Off

 

Head phone vol: 8

Monitor Channels: 1/2

HDMI Channels: 1/2

Notification Sounds: Off



DISPLAY

 

Output Term: HDMI

HDMI Max Res: 1920x1080

Output Status: N/A

LCD Brightness: About 3/4

LCD Backlight: normal

VF backlight: normal

 

LCD Mirror Image: On

Output Onscreen Displays: Off

Onscreen Markers: Level White

Distance Unit: Feet



SYSTEM

 

Language: English

Time Zone/DST: nyc

Date/Time: Set as needed

Network Settings: N/a

Fan: On!!!

Wireless Remote: N/A

 

power led: On

tally lamp: on

access led: on

led: on

remote terminal: std

assign button1: af/mf

 

assign button2: powered IS

assign button3: preRec

assign button4: rec review

assign button5: magnify

Onscreen assignable button: photo

Custom Dial & Button Tv/Av/M!!!

 

Backup Menu Settings: N/A

Certification Logo display: N/A

 

Reset all: N/A

 

2 REPLIES 2

Tim
Authority

stevesmede, 

We are sorry that this is the case.  Other instances where this has become an issue, a full factory reset to factory default settings will relieve this issue. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Thanks for the quick reply, Tim!

 

I'll do that. I'm guessing now that the problem is NOT related to a setting issue, but is actually a technical malfunction? If so, I will pass that on to the rental house where I obtained it.

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