pixma 100pro rejection of photo paper,

[Ktom]

3-year old PIXMA Pro100 now rejects photo paper.  After initial feed the amber warning light blinks.  After I press the appropriate button the printer merely passes the paper through without printing anything.  This started after I transferred the printer from a Windows10 PC to an OS10 Mac.  (The PC is non-functional.)

The OS1013.6 Mac does not include the IJ utility, and the Canon web service states that the utility cannot be found for the OS.  The Mac is too old (about 10 years) to accept later versions of the OS.

Tom Kane / Vancouver, B.C. / Canada

[Ktom]

1)   The offical Canon driver did give me the "Utilities."  I used the Utility to clean the rollers, and the bottom plate, and even the ink cartidges.

2)   The orignal problem Still Exists.  I tried to print a photo (photopaper) but the original problem occurs:  the inital load of the paper from the read tray starts but the blinking amber trouble signal starts.  When I press the button wth the aber light the printer merely passes the paper through.

3)   When I select   File/Print in Preview the choice of printers shows the "Canon pro 100 series"" with a black triangle with "!".  The set of printers also shows a "Canon Pro 100 Series 2"  Only this one has the "utilities" on the printer properties page.  Do I delete the first one and reinstall the wholle printer setup or maybe simply delete both the the pro100 printers and start over?

[jrhoffman75]

Here's what mine looks like:

I suggest deleting the one that doesn't give you the Utilities window.

Also, I have found that the printer can be fussy about multiple sheets of paper.

1. do yo have the same problem if you only load one sheet?

2. what happens if you use the manual feed tray?

[Ktom · Accepted solution]

Problem solved but that only becase I found the solution indirectly by connecting the PRO100 to my PC.  The error turned out to be the wrong size of paper.  On my Mac the driver or related software did NOT flag the wrong-size error.

So, the printer behaves;  I succedded in printing via the Mac with the correct size of paper.

Thomas (Tom) Kane