12-17-202203:03 PM - last edited on 12-20-202209:23 AM by Danny
I have always used Print Studio Pro with my Canon printers - with no issues. Suddenly it doesn't print in either Lightroom or Photoshop. It appears that the printer recognizes the file as the file name appears in the printer LCD and the printer appears to be getting ready to print (all of the usual noises and advancing the paper to print). However, it just ejects the paper without printing. I have uninstalled and reinstalled ALL of the Canon printer drivers - the problem remains.
I am able to print from both the Photoshop and Lightroom "Print" dialog so I do know that the printer is communicating with the computer.
It's becoming evident that a recent Windows update has broken the XPS functionality, whether it's Microsoft's or Canon's fault. The important thing is, is Canon support aware of the issue and is their engineering working on a resolution? Did anyone file a support ticket? I tried reaching out to Canon support and just got ignored.
I found that the pp&L version is the answer if you want to use the 16 bit drivers. Also just got a printer Firmware update this afternoon (2-10-2023) so will see if that addresses the issue of 16 bit drivers. Hope it doesn't introduce any new bugs. Was strange that if I printed direct from Photo Shop it worked fine with the 16 bit drivers. I spent quite a few hours trying to figure this out
Where did you find this firmware update? My PRO-100 has firmware version 2.031, and that's the latest I can find anywhere on the Canon Web site. With 2.031, I still can't print from Print Studio Pro with the XPS driver.
