imagePROGRAF PRO-310 skews paper near end of printing

[mtsat]

I am printing using a new Canon imagePROGRAF PRO-310 using Professional Print and Layout on a Mac Studio. I am using a Baryta 300 paper. The printing goes well until the last minute or so. Then the printer skews the paper visibly and makes banging noises. This causes the last part of the image to offset to the top and causes the right edge of the image out of square. It is also scrathing the paper.This happens with the top loading slot and the back manual slot. I adjusts for thickness to the maximum with no help. Has anyone experienced this problem?

Skewed Edge

[Patrick]

Hi mtsat,

Please contact one of Canon's Technical Support Representatives for assistance with resolving the printing issue you are experiencing. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your imagePROGRAF PRO-310 and then click on the Product Support button. When that page loads, click on the Phone Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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