imagePROGRAF PRO-1000 Won't Print from Print Studio Pro

[KristineMarie]

I have always used Print Studio Pro with my Canon printers - with no issues. Suddenly it doesn't print in either Lightroom or Photoshop. It appears that the printer recognizes the file as the file name appears in the printer LCD and the printer appears to be getting ready to print (all of the usual noises and advancing the paper to print). However, it just ejects the paper without printing. I have uninstalled and reinstalled ALL of the Canon printer drivers - the problem remains.

I am able to print from both the Photoshop and Lightroom "Print" dialog so I do know that the printer is communicating with the computer.

[Krakus]

I spent many hours debugging this exact same problem on my Pro-1000 printer, and finally I have discovered this thread. Indeed, printing using the XPS driver (6.60.2.20) in Print Studio Pro in Photoshop 24.1.0 is suddenly broken as of about a week or so ago. Re-installing the latest printer driver and plug-in packages did not help. The latest firmware is installed on the Pro-1000, and reseting the printer settings also did not help. My Windows 11 version is 22H2. Was there a recent Windows or Photoshop update that broke it, perhaps? Nothing changed in my Canon software setup. Reverting to the 8-bit non-XPS driver is a workaround, but not a good permanent solution, as the whole point of having this printer is to be able to print in maximum quality.

[Krakus]

By the way, I discovered that when using the XPS driver with Print Studio Pro, only a 16.0 kb file is being generated in the print queue, and so the printer just spits out a blank page. When printing to this same driver in the Print dialog in Photoshop, it generates a much bigger file, in the tens of MB's, and prints the expected output. Why is only a small file being created now in PSP?

[marellaj]

I have experienced the same problem. I have always used PSP with the XPS driver until about 1 week ago.  I'm now print from PS6 using the XPS driver. From what I have read Canon is aware of the issue. Has anyone heard their response? When can we expect a fix? I much prefer using PSP.

JPM

[Janogus]

Hi guys.
I'm complete new on this forum.
My solution today with this 16 bit problem was to install Win 11 22H2.
Now I can use my Pixma PRO-10S as  16 bit XPS from Print Studio Pro again. A relief.
I use PS 23.5.3

Good continuation in the new year 2023 and happy printing!

[Krakus]

Thanks for the update, but in my case, I already had 22H2 installed and I can confirm it's not working.

[Janogus]

Sad to hear.
It seems like OS, drivers and different programs live their own lives.

One guy on a swedish forum just tried to change from the rear tray to the automatic tray. And now i works fine for him. Abrakadabra.

[jrhoffman75]

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@Janogus wrote:

Hi guys.
I'm complete new on this forum.
My solution today with this 16 bit problem was to install Win 11 22H2.
Now I can use my Pixma PRO-10S as  16 bit XPS from Print Studio Pro again. A relief.
I use PS 23.5.3

Good continuation in the new year 2023 and happy printing!

---

W10 22H2. Uninstalled and re-installed regular and XPS driver. Still the blank page problem with XPS version of printer.

Worked fine for many years up until latest round of W10 updates.

[WLimages]

Hi Kristine and crew.  45 min on Canon help line. Nathan was great. Problem understood and solved. We (nathan) installed "Canon Professional Print and Layout" instead of the PSP.  Too long winded to explain why the new version is compatible but it works.  Installed it on PS and LRC. Tested and it seems to be an improved version of PSP.    We cannot transfer any of our old settings to the new program but with some time you can open PSP and copy any saved information to clients files for printing.  The new program, let's call it the PP&L has more features but operates and looks almost the same. Little learning curve needed.    I'm printing on a Pro-1000 / Windows 11.   He did mention that MAC has some other issues with the new program but for us Windows crew it solved the problem.  I hope this helps.  I too struggled for hours.  Back to work.  

[dclark]

Were you able to launch PP&L as a plugin from LIghtroom?  I can run PP&L as a standalone app, or launch it using Photoshop Automate, but it does not work as a LR plugin. 

[marellaj]

Do you know if the PP&L work with Photoshop 6?

marellaj