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New Contributor
Posts: 2
Registered: ‎01-05-2019
Accepted Solution

Trouble aligning print head

I just got a new Pro-100 and while trying to allign the print head I keep getting a message that says the rear tray is open and it needs to be closed.  It is closed.  Any help would be appreciated.

Occasional Contributor
Posts: 14
Registered: ‎12-29-2018

Re: Trouble aligning print head

There's a long rectangular flat dark gray piece at the rear of the top, just in front of where you load the paper, that flips forward when you're loading paper, but you after you load the paper, you have to flip it back. It sort of covers most of the opening where the paper feeds in from the back tray. If that piece is flipped forward it won't print. Does that help?

Indigo Image Lab, Inc.
Product Expert
Posts: 890
Registered: ‎11-19-2018

Re: Trouble aligning print head

Hi imgmkr,


You will want to make sure the feed slot cover is closed. Please see the picture below for reference.



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New Contributor
Posts: 2
Registered: ‎01-05-2019

Re: Trouble aligning print head

That solved my issue. Thanks!
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