Pro9000 Prints with Heavy Blue Cast

[SilverSurfer122]

Hello all!

I have several Canon Pro9000 and Pro9000 Mark II printers. The Pro9000 Mark II printers are doing great. However, the Pro9000 printer is printing photos with a heavy blue cast to them. The blue is so heavy and so bad that any photo printed with it is destroyed.

I have tried printing both from Photoshop and from other programs, including straight from Window's photo viewer. When printing from Photoshop, I have tried both letting Photoshop manage colors and the printer manage colors. When Photoshop is managing colors, I've turn color management off for the printer (set it to None). I've made sure I have the proper paper selected, etc. It does not matter what I do, the Pro9000 still prints with a heavy blue cast.

I've tried switching from Auto to Manual in an attempt to reduce the blue. But even if I have the first slider (labeled Cyan) slid all the way to the red side and the third slider (labeled Yellow) slid all the way over to yellow, I am still getting a heavy blue, but now the images are too red and too yellow, etc.

What can I do to figure out what is going on with this printer? It used to print properly, so I am not sure what changed. Any help would be much appreciated.

Thank you.

PS - I am running Windows 8.1, 64-bit.

[jrhoffman75]

First thing to see is if the printer is functioning correctly. Did you try to print a nozzle check test pattern?

Go to Control Panel>Devices and Printers>select your printer>right click Printer Properties:

Select Maintenance:

[SilverSurfer122]

Yes. That is one of the first things I did as I suspected a clogged nozzle. The check test pattern prints fine.

[jrhoffman75]

Since the printer seems to be working correctly, and since other printers print correctly using the same software that doesn't print well with the Pro-9000 it seems its a problem with the Pro-9000 printing path.

I don't have an answer, but if it was me I would delete and reinstall the printer driver.

[ebiggs1]

Let's see all your 9500's print OK?   All your 9000's printing blueish?

How many printers are we talking here?  If it were just one 9000, I would say the print head is trashed.  But if it is two or several, man I don't know.

I think I would go over all the settings again caefully.  Because you have to have something set wrong.  You can try reinstalling but I doubt it helps.  Make sure the monitor is right, make sure PS is doing all the profile handling.  Make sure the printer is not.

Go back and set PS the sRGB, nothing higher at this point.

[SilverSurfer122]

I uninstalled and reinstalled the Pro9000 drivers and rebooted. It has not fixed the problem. The printer is still printing with a heavy blue tint to everything.

I do appreciate the help, though.

[SilverSurfer122]

I don't have any 9500's. I have two Pro9000's and four Pro9000 Mark II's. The Mark II's all print fine from the same computer(s). Both of the Pro9000's (non-Mark II) are printing with the heavy blue tint.

The monitor being right should not be an issue here. After all, what I see is what I get with the Pro9000 Mark II's.

I've tried both letting Photoshop handle all the color profiling and letting the printer do it. I get the same blue tinting. Just FYI - I cannot always use Photoshop to print. I do event photos where I am using a Hot Folder for printing. In cases like this, Photoshop is not even running. That's when I need the printer to handle color profiling (the hot folder software I currently use has not control over this). Again, this works fine with the Pro9000 Mark II's.

I've played with numerous settings and nothing is removing the blue tinting. I thought it might be the print heads, but the check nozzle pattern looks like it is printing just fine. This is why I am confused.

[jrhoffman75]

Were there any changes to the computer between when they were printing OK and now? Updates. New software etc.

[SilverSurfer122]

Certainly, there were new pieces of software installed. But I don't think this is the issue. I am getting the same results whether I print from my desktop PC or the laptop that I take to events with me (though I am going to check that again later today just to be sure). The laptop PC is dedicated only to event printing. As a result, it has not had any new software installed since this started to happen with the Pro9000's.

[jrhoffman75]

I know you said you did a nozzle check, but based on the facts you are presenting it would appear to be a printer problem.

I have seen some posts on line about head failures where ink channels cross.

All I can think of trying now is be sure all ink cartridges are seated correctly and do a deep cleaning.