Pro9000 Prints with Heavy Blue Cast

[SilverSurfer122]

Hello all!

I have several Canon Pro9000 and Pro9000 Mark II printers. The Pro9000 Mark II printers are doing great. However, the Pro9000 printer is printing photos with a heavy blue cast to them. The blue is so heavy and so bad that any photo printed with it is destroyed.

I have tried printing both from Photoshop and from other programs, including straight from Window's photo viewer. When printing from Photoshop, I have tried both letting Photoshop manage colors and the printer manage colors. When Photoshop is managing colors, I've turn color management off for the printer (set it to None). I've made sure I have the proper paper selected, etc. It does not matter what I do, the Pro9000 still prints with a heavy blue cast.

I've tried switching from Auto to Manual in an attempt to reduce the blue. But even if I have the first slider (labeled Cyan) slid all the way to the red side and the third slider (labeled Yellow) slid all the way over to yellow, I am still getting a heavy blue, but now the images are too red and too yellow, etc.

What can I do to figure out what is going on with this printer? It used to print properly, so I am not sure what changed. Any help would be much appreciated.

Thank you.

PS - I am running Windows 8.1, 64-bit.

[ebiggs1]

"I uninstalled and reinstalled the Pro9000 drivers and rebooted. It has not fixed the problem."

This doesn't not surprise me as it rarely is a driver causing your condition.

"I don't have any 9500's."

OK, sorry for the confudion I meant 9000 and 9000 Mk II, of course.

It is odd that both of the printers is doing the same thing.  Both are printing blueish!  Let me recap.  All is good to go with the 9000 Mk II's and the computer and monitor all all on board?  Hmm, I am wondering if the two are conflicting each other?  Maybe the 9000's are using the 9000 Mk II's drivers?  Can you uninstall the Mk II's and try again.

If it were not both printers, I would have said the print head is toast but I suppose both could go at the same time.  Don't waste any more ink cleaning.

[SilverSurfer122]

While I have not uninstalled the Mark II drivers, I do not think this is the issue. The reason being that the UI when you access printer properties for both the Pro9000 and the Mark II is very different. So, it seems that both are accessing the correct drivers (else I think I would see the same UI no matter which printer I was attempting to use).

[ebiggs1]

I know and I would normally agree but it is something to try.  At least disable it and see but I believe you will have to completely uninstall it to be certain.  Each driver can a different UI but still revert back to one to print.

It is puzzleing that it happens to two machines at the same time.  It almost has to be the computer. 

[SilverSurfer122]

I will give this a try later.

As a side note, I don't think the problem is the computer because this blue tinting is happening on both my desktop PC and the laptop that is dedicated to event printing. Also, a co-worker used the printer with their laptop with the same result.

[jrhoffman75 · Accepted solution]

Is it just one printer that has the problem?

[SilverSurfer122]

No. I have two Pro900o's and both are displaying this issue. My Mark II's are working perfectly.

[jrhoffman75]

Two printers show the same problem no matter what computer or software you use?

[SilverSurfer122]

Yes.

[ebiggs1 · Accepted solution]

Am I to understand, two different printers?  Several computers?  Plus any software doesn't matter?  

 You do know how impossibile this is?

 You have a bad supply of ink.  Are you using genuine Canon ink?  Or, I am back to my first thought, the print heads have failed. 

[SilverSurfer122]

I am using Canon ink. I am using the same ink in all printers (Mark II's and Pro9000's). I have tried swapping out the ink.