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Pro10 - Not Printing Color

photo_jason
Apprentice

I have been printing on the Pro10 since christmas.  Always replaced with cannon ink.  Today the printer stopped printing colors. 

 

PC, Y, M, R and PM. 

 

I have brand new ink in and ran the cleaning twice.  Ink levels in these colors are showing as dropping but when I print a test page I still get nothing from PC, Y, M, R and PM. 

 

I am printing from a new MacBook Pro with updated sofware and have the latest drivers and firmware on the printer.  

 

Any thoughts?

2 REPLIES 2

jrhoffman75
Legend
Legend

Give Canon a call at 1-800-OK-CANON

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, Pixma TR8620a, LR Classic

ArthurJ
Product Expert
Product Expert

Hi photo_jason,

 

I would agree with jrhoffman75, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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