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New Contributor
Posts: 4
Registered: ‎09-21-2019

Pro-1000 suddenly shutdown - won't restart

My Pro-1000 is about 9 months old. Has not had heavy use - perhaps 50 prints total. Today I was set to make a number of prints for a show we have coming up. I attached my Windows 10 laptop via USB as I usually do. I turned the printer on and it started to boot. Then it shut down - or shut off.

 

I have changed power cable. Nothing. The unit is connected to a UPS along with our file server. The server is fine. I moved the power cord to a seperate plug on the UPS. No different. I let the unit site and then try to start ir. The Canon logo is visible on the LCD then the unit shuts down. There is a faint smell near the plug. 

 

Ideas?

New Contributor
Posts: 4
Registered: ‎09-21-2019

Re: Pro-1000 suddenly shutdown - won't restart

More information:

  1. If I wait at least 10 minutes with the power cord removed it will start to boot.
  2. At one point I removed the print head. The printer did a self-check I assume and then told me the print head was missing
  3. I added the print head.
  4. Initially, the printer didn't seem to recognize the print head.
  5. Then I got a message to the effect that it was going to take 20 minutes to do a check of some kind.
  6. Almost immediately, the printer went down. No message. No suggestion it was shutting down. It just turned off.
  7. Most of the time, I can move the print head with power off.
  8. I have let it sit unplugged all nyght with the print head out.
VIP
Posts: 8,153
Registered: ‎11-13-2012

Re: Pro-1000 suddenly shutdown - won't restart

Smells from electronic equipment are rarely good. I think a call to Canon is your next step.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic
New Contributor
Posts: 4
Registered: ‎09-21-2019

Re: Pro-1000 suddenly shutdown - won't restart

I spoke to a Canon tech on Monday. He declared it dead. He said they were going to ship one to me that night. That didn't happen. I am supposed to get one Monday. As to wht was wrong, he had no idea other than to say it was serious. That it was.

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