Pro 1000 issues

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-25-2019 08:54 PM
Hi - I've been having connection issues where the printer will start, and then stop half way through a print citing connection problems. I'm connecting over WIFI. Also, my images have started printing with a lot more magenta and less yellow. Is there a way to adjust this at a deeper level than Photoshop or Lightroom? OSX 10.11.6

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-28-2019 09:24 PM
I've fixed the connection issue - using LAN from the back of the computer now. Haven't been able to fix the color issue. I just want it back to how it used to be. Nozzle check print is fine, yellow is coming through well, just had a very magenta bias with skin tones now.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-02-2019 11:40 AM
I'm having same magenta issue - yellow dropping out - suspecting print-head is dying. See other posts.
I'm looking for a fix. If it's a connection issue that would be great, but I don't think so.
Any luck with Canon tech support?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2019 11:05 AM
Hi Ben3,
Troubleshooting with our support group will be needed to narrow down the cause of your issue.
If you would like to chat in real time with a chat agent, please click HERE and in the chat box ask to speak with a live agent or if you prefer to speak with someone on the phone, you can call 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2019 05:15 PM
Have you done a printed head check? Yellow faultering?

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-05-2019 09:33 PM
I've done many of them - and everything always looked fine. I always used a sheet of regular copy paper.
Just before I saw your comment, I did one on the same (expensive) paper I was working on, and I could see some inconsistencies in the yellow. I had to do several deep cleanings on the that color group to get a finally clean pattern on the yellow. So far the problem seems to be solved. Keeping my fingers crossed.
This was a very expensive head-cleaning, in time and ink.
This problem has come and gone over the last year.
I'm not sure it's solved, but it seems solved for now.
