02-26-2025
06:57 PM
- last edited on
02-26-2025
07:02 PM
by
Tiffany
For the first time, I get an error message to "Set PC to start scanning". Never got this error message before - first time having an issue to scan. I have an iMac 24". Need help.
02-26-2025 07:14 PM
Recent update to macOS 15?
02-27-2025 05:56 PM
Hi jrhoffman75 ... thanks for responding. I am tech-challenged and do not understand your post. Please explain. Thank you.
02-27-2025 06:17 PM
I am asking if you recently updated your computer operating system between when it worked and when it doesn’t. In other words what may have changed on your computer.
02-27-2025 07:17 PM
Oh … yes, I believe there was an Apple MacOS update a couple of months ago. But I have no clue how to troubleshoot that since I only know how to navigate in the internet and MS 365. I guess I may have to call Canon Tech support for help. Thanks so much - I appreciate you for your interest and time in helping me.
04-19-2025 03:38 PM
jrhoffman75 - thanks for the reply. Reflecting on your post, the issue scanner may have arisen after my macOS update to Sequoia 15.3.2 in late Jan./early Feb. Since I am tech challenged, I don't know what driver or other software install I'd need to get the scanner to work again. Any further assistance is appreciated. Thank you.
04-19-2025 04:24 PM
According to the Canon support site the last time the driver was updated was for macOS13.
Was this the operating system you had before Sequoia?
I don’t have any financial connection to the company, but VueScan by Hamrick Software should get your scanner working again. I use it for a Minolta scanner that was last supported by Windows XP.
Maybe confirm with Canon support that there is no Canon driver.
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