PIXMA G6020 - started giving error 1476 and won't print

[Noni]

My G6020 printer has started giving error 1476 which says the print heads are incompatible. They're the same print heads that came with the printer when I bought it and have been working fine for years. I have already checked that the print heads are seated, and they seem to be, unless I have forgotten how hard to press them in.  I have done the maintenance that I can do and made sure the tanks are full. Does anyone know how to fix this?  Any suggestions appreciated! Thank you!

[Patrick]

Hi Noni,

To resolve the 1476 error, please follow the steps provided on this page:

G6000 series > List of Support Codes > 1476

If the error persists, one or both of the print heads may need to be replaced.  The printheads are available for purchase directly from Canon.  Please note, there are no refunds on parts purchased.  To access the shop to purchase a print heads, please use the links below:

Shop Canon CH-20 Print Head | Canon U.S.A., Inc. 

Shop Canon BH-20 Print Head | Canon U.S.A., Inc.

There is no guarantee that replacing the printhead will resolve this issue.  You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.

If you would like to take part in this option, please call our Sales Department at (866) 443-8002 Monday through Saturday, 9am to 9pm. Let them know you have been working with technical support and the Canon Upgrade Program was offered.

Did this answer your question? If so, please click the Accept as Solution button below so that others may find the answer as well.

[Noni]

Thank you, Patrick, but it's long gone.  I took it to be recycled and purchased another brand.

[drakeshawn]

I had the same error on my G6020 turned out the contacts on the print head were dirty. I took them out, gently cleaned the contacts with a lint-free cloth and a bit of isopropyl alcohol, let them dry, then reseated them firmly. Worked after that! Might be worth a try.

[Noni]

Thank you, drakeshawn, I had tried that. The last two printers I had before my current printer were Canon Pixma G3000 series and G6020, and both required constant cleaning to keep them printing. Both lasted about a year before they wouldn't print at all anymore. So I decided to try a Brother MFC-J1215, and so far I'm very happy with it. It's been very dependable and if I print through the Brother app, the photo print quality is comparable to a Canon photo printer. In the past, I had a Canon i9100, and it lasted me years and years and years, until I had to replace it just because it became difficult to get the cartridges. Those were the days when you could still get a good quality printer. Now, everything is disposable, sadly.  I still have a full, unopened bottle of Canon black ink for the G6020 that I don't know what to do with. I hope it's recyclable.

[drakeshawn]

glad to hear the Brother MFC-J1215 is working out for you! I’ve heard good things about its reliability. Totally agree those older printers like the i9100 were built to last. As for that extra Canon ink, you might be able to drop it off at an office supply store for recycling, or maybe even sell/give it away on a local swap site.

[Noni]

Thank you, I'll see if Staples will take it at their recycle counter. I'm glad to hear you've heard good things about the Brother printer, thanks for sharing that. 🙂