03-21-2019 09:23 AM
The specs on the web site say 5x7 is compatible. Maybe the media type (I.e. if you are selecting a fine art paper) isn’t compatible because of the imposed border)
This is just a guess since I don’t have that printer.
03-29-2019 11:57 AM
So we can best assist you, we would need some more information to help narrow down this issue.
We look forward to your reply.
If this is a time sensitive matter, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.