Pro 1000 Paper Sizes

[RSPhoto51]

I need to print onto a 5x7" sheet from Photoshop.  There is no option on the printer itself to select such a size.  How do I fix this?

[jrhoffman75]

The specs on the web site say 5x7 is compatible. Maybe the media type (I.e. if you are selecting a fine art paper) isn’t compatible because of the imposed border)

This is just a guess since I don’t have that printer. 

[ArthurJ]

Hi RSPhoto51,

So we can best assist you, we would need some more information to help narrow down this issue.

1. What version of Windows or Macintosh is installed on your computer?
2. What type of paper is loaded in the printer?

We look forward to your reply.

If this is a time sensitive matter, please contact Canon at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST.