Premium Fine Art Smooth Paper not Showing in Canon Pro 1000 Printer

[yukon819]

The Premium Fine Art Smooth profile shows as "registered in printer" in the media configuration tool, but when I physically look for the Premium Fine Art Smooth profile on the physical printer, it is not there.

However, the Premium Fine Art Smooth profile does show up in the driver in the printer settings when I want to print in Photoshop.

Will the driver overwrite the printer?

Does anyone know why I can't find the profile in the physical printer? Do I need to find it if it shows in the driver?

Thanks

Below is a screenshot showing the profile appears to be properly loaded in the printer.

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[Jx]

Hi Brian,

When I inserted (deep inside) the paper in the manual feed tray, the printer panel changes and immediately asks to identify the media size and kind.

In the list from where to choose the kind of paper, my printer shows the Premium Fine Art Smooth.

The printer is connected on USB.

Hope it helps.

Jx

[yukon819]

Hi Jx,

I've tried many times rearranging the paper in and out with no luck.  I'm thinking there must be some sort of sensor that is not working. It simply will not read anything that goes into the manual tray.

Brian

[Jx]

Hi Darius,

Thank you.

I did fallow the Mac OS instructions and today I also tried with Windows on a PC and the result was the same.

The paper does not show in the printer paper list.

I also own a Pro-2000 and I had no problem in adding and removing new media on the printer, with the same software (on Mac).

The most strange thing is that the list on Media Configuration Tool shows the paper as if it is present on the printer, but then it's not possible to find it there.

In fact, the media list on the printer never chages, no matter what I do on the Media configuration Tool.

I not sure what else can I do...