Please help. I have had this printer for less than 2 years and just figured out my color is off because the Photo Cyan color is not printing at all! I have cleaned the printhead using the computer and also manually. When I print the test page…there is absolutely no color on the Photo Cyan. I’m starting to think it’s not an issue with the printhead being clogged. Please help!
Did it work previously and just stop? Did you recently change the PC cartridge?
If so, is there perhaps some of the clear wrapper stuck to the top of the cartridge? There is a little vent hole at the rear top of the cartridge that needs to be clear for the cartridge to breathe and ink flow.