04-04-2022 10:15 AM
Please help. I have had this printer for less than 2 years and just figured out my color is off because the Photo Cyan color is not printing at all! I have cleaned the printhead using the computer and also manually. When I print the test page…there is absolutely no color on the Photo Cyan. I’m starting to think it’s not an issue with the printhead being clogged. Please help!
04-04-2022 12:54 PM
Have you tried a new OEM Photo Cyan ink cartridge?
04-04-2022 01:35 PM
Yes, I have changed the cartridge.
04-04-2022 01:27 PM
Did it work previously and just stop? Did you recently change the PC cartridge?
If so, is there perhaps some of the clear wrapper stuck to the top of the cartridge? There is a little vent hole at the rear top of the cartridge that needs to be clear for the cartridge to breathe and ink flow.
04-04-2022 01:36 PM
I have been noticing that the images weren’t printing the colors as I was seeing it on my computer. I didn’t realize what was wrong until now. The photo cyan isn’t putting down any color at all.
04-04-2022 01:38 PM
The vent holes are clear.
04-04-2022 01:42 PM
If you remove the cartridge and put a paper towel or napkin on the ink port does it transfer ink to the paper?
04-04-2022 01:44 PM
Yes. The ink is on the paper towel.
04-04-2022 01:47 PM
Try the deep cleaning option in the maintenance tab. If that doesn’t work I think it is either a print head problem or an electrical problem with ribbon cables that connect to the head.
04-04-2022 01:49 PM
I’ve done all the cleaning options. Thank you for your help.
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 126.96.36.199
PowerShot SX420 IS - Version 188.8.131.52
PowerShot 620 HS - Version 184.108.40.206
PowerShot SX720 HS - Version 220.127.116.11
PowerShot G1X Mark III - Version 18.104.22.168
PowerShot G7X Mark II - Version 22.214.171.124
PowerShot G9X Mark II - Version 126.96.36.199
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.