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Pixma Pro-100 Printing only Grayscale

samanthakp21
Apprentice

Recently my pro-100 is only printing in greyscale. I've tried reinstalling the drivers, double checking to make sure that black and white printing wasn't selected, printed in different programs. I've also noticed it will print in a really high contrast or it will print in a blue tint or just blue streaks, and cleaned the printer head. I can't find anyone else that has this problem. Is this a hardware issue or a setting that I am missing?blue streaksblue streaksHigh Contrast "color" photoHigh Contrast "color" photocolor photo printed in greyscalecolor photo printed in greyscale

3 REPLIES 3

jrhoffman75
Legend
Legend

Before any assessment of your problem can be made it is essential that you run a nozzle check.

https://support.usa.canon.com/kb/index?page=content&id=ART153079 

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic

Hi this is the result of the nozzle check. PXL_20230312_133115526.MP.jpg

jrhoffman75
Legend
Legend

Screenshot 2023-03-12 094844.jpg

Severe nozzle clogging. Run deep cleaning cycle until it looks like I posted above. It may not recover. May also be a failed print head.

John Hoffman
Conway, NH

1D X Mark III, M200, Many lenses, Pixma PRO-100, Pixma TR8620a, Lr Classic
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