Pixma Pro-10 cartridge issue

[markschepker]

Hi, 

After multiple deep cleanings, and replacement of cartridges, the Photo Black (PBK) color refuses to print at all.

Thank you for your thoughts.

[jrhoffman75]

If you mean that despite cleaning cycles the nozzle check won't print PBK I would conclude your print head is clogged/failed and would need replacement.

[markschepker]

Can you recommend a tech in the St. Louis, MO area, 63132? Thank you for the quick response.

[jrhoffman75]

Sorry I can't help. I live in New Hampshire. Do not have any knowledge about that area. 

[markschepker]

Sorry, I thought you were from Canon. 

Do you think that simply reseating the print head may work? I'm seeing that in the support notes here.

Thank you.

[jrhoffman75]

You could try, but since only one nozzle seems to be mis-performing it wouldn't seem to be a likely problem.

I don't think Canon provides any support for this printer any more.