P-100 Printing Green when photo paper selected ... fine when plain paper selected

[Grrrrandpa]

I've been using my Pixma P-100 for a year now and have been very pleased with it.  It replaced a PRO-9000 that I used with no problems for about five years.

Yesterday it printed everything with a heavy green hue when I select any photo paper in the printer driver.  When I select "Plain Paper" it prints correctly ... no green at all. 

Here's what I have done:

1.  I removed all Canon software, including the printer driver. 

2.  I deleted every directory associated with Canon

3.  I searched the Registry for anything from Canon and removed it. 

4.  I rebooted the computer.

5.  I downloaded the latest software from Canon for the P-100 and installed it.

6.  I removed and visually checked all ink cartridges ... they are all at least half full..

7.  I performed a "cleaning" cycle. 

8.  I did a nozzle check.  All patterns look perfect and the colors are what they should be.

9.  I checked the printer's color management.  It is set to "Automatic" and there are eighteen profiles listed.

Nothing changed.  When I select "Plain Paper", the photos print correctly.  When I select any of serveral photo papers, there is a heavy green hue over everything. 

I'd use this as a workaround but the photos are not photographic quality, even if I actually print them on photo paper with paper selected to "Plain Paper" in the driver.

I printed the same photo from three different programs, and the identical thing happened, so it's not the application software that is causing this.

I have officially run out of options.  Does anyone have any idea what the problem might be?

Grrrrandpa

[jrhoffman75]

Can you post a screen capture of the print panel from the software you are printing from?

[Grrrrandpa]

Hi John -- Is this what you mean?

[jrhoffman75]

Can you turn off Preview and try? Also, post Main tab. Do you know why Error is indicated in Status?

[ebiggs1]

The most likely problem is you are double "profiling".  You have the software and the printer both sending profiles to the printer.  On plain paper you are not so it works.

In the Main menu make sure you turn it off.

Yes, what is the "error" warning?

[jrhoffman75]

That's what I thought, but almost always people report a magenta cast. What software are you using to print your photos?

[ebiggs1]

I ran into a guy, just the other day, with the same green cast.  I, too, thought, magenta was the tell-tale sign of double profiling but his was green.  I don't recall what paper he was using.  Simple click of the mouse fixed his. Maybe this is just as easy!

[Grrrrandpa]

Thank you all for your ideas.  My primary software is Photoshop Elements V10.  Here is the current status:

1.  The problem still exists

2.  The error message ...

I hadn't tried to print since the 937th time I had reinstalled the printer yesterday.  When I first opened the printer setup panel, status said idle.  When I tried to print, the document would stay in the print spooler and wouldn't print.  Then the status would change to error.  Also, after yet another reboot, when the status said idle and  I unplugged the printer and plugged it back in, the status would change to error.

When I went to the Devices and Printers page and selected that printer.  At the bottom it said something like ... printer needs troubleshooting.  I then used the troubleshooter and it couldn't find anything wrong.  After muich searching, cussing and threats to my computer and disparaging remparks about Microsoft, the "only" thing I found that wasn't right was with the USB port for the printer.  The port description under the column title was for "HP 2605DTN".  I then deleted every printer on my computer, did another round of cleanups, rebooted and then reinstalled my Pro-100.  The port is now correct and the printer now prints.  However, there was no change in the green printing problem.

3.  Double Profiling

In PE 10, I opened my photo, then went to:  Edit-->Color Settings and selected "No Color Management".  I tried to print and still have the problem. I then rebooted my computer, checked that setting was still set, then tried again.  No satisfaction.  I also have the same problem when I print from Microsoft Word 2007 and Open Office 3 Drawing.

4. Preview

I turned preview off as soon as it was suggested.  No change.   I took a screenshot of the main page  but the "Photo" button is not working.  I'll try to add it in another message while using a different browser.

[AdamQuinnArt]

what did he click and what would it look like on mac?

[jrhoffman75]

I'm not familiar with PE, but is there an option for Printer Manages Color.