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New Contributor
Posts: 4
Registered: ‎05-18-2019
Accepted Solution

Maintenance

There is something clearly wrong with my PRO Series 100, but I cannot find the maintenance option in order to perform maintenance?  I've watched videos that tell me where the link should be, but it isn't there?  Any suggestions?

Honored Contributor
Posts: 5,842
Registered: ‎11-13-2012

Re: Maintenance

Windows or macOS. 

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎05-18-2019

Re: Maintenance

Windows.

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Honored Contributor
Posts: 5,842
Registered: ‎11-13-2012

Re: Maintenance

It in the printer driver. 

 

EC97B00E-62F4-42C0-8B4A-5F91F8498FC2.jpeg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎05-18-2019

Re: Maintenance

I've tried every properties link I have and none of them have an option for maintenance.  The only diffference I see is that mine says Canon PRO 100 Series WS.

Honored Contributor
Posts: 5,842
Registered: ‎11-13-2012

Re: Maintenance

You want to delete the WS version of the printer and then reinstall the printer. You want the Canon Pro-100 series printer showing.

 

The WS version of the printer is a Microsoft driver, not the Canon driver.

 

2019-05-19.png

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 4
Registered: ‎05-18-2019

Re: Maintenance

Yep!  Finally figured that out after my daughter went to the desktop computer and the maintenance button was there!  Thanks for your help!

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