Ink cartridge stuck in Cannon Pro-1000

[nmiklosic]

I am unable to eject the PM ink cartrige from my Cannon Pro-1000 printer to change out the ink. The pop to release seems jammed and I see a way to fix it. Can anyone help? 

[pjglad]

My warranty expires tomorrow. All my ink cartridges have been low (< than 10%) for weeks. So, I removed all 12 cartridges without issue and then inserted 12 new cartridges without issue. This was my first cartridge replacement. 

Question - does this issue typically happen during first replacment, second replacement or is it a random event?

Thanks.

[jrsforums]

May never happen for you. May only be a certain batch of serial numbers.  May have been fixed in current machines.  Only Canon knows.  Actually considering number of printer they have probably shipped, there have not been a lot of mention online about it, which you would expect if multiple 1000s had the problem

[gk1]

This is my message (sent twice) to CANON  without any confirmation :

...

 Dear all, for sure I am not the only one having problems releasing one or more (6 in my case) ink tanks.
I always enjoy working with Canon products and in this case it's, as far as I can read (s. below), not easy to accept this short lifespan.
I am not willing to test alternative methods as other consumers did. This will be the end of any recommendations and other purchases.
Please let me know about my options. Thanks for your efforts!  

https://forum.luminous-landscape.com/index.php?topic=135481.0

[Jobetim]

Hi All,

An update: Just before Xmas, I wrote a (very polite) letter to the CEO of Canon UK, pointing out that as Canon had now identified that faulty springs were responsible for jammed cartridges, perhaps he would consider:

1. Identifying and publicising the serial numbers of those printers affected

2. Offering affected customers replacement printers

3. Offering some measure of compensation to those customers who bought second printers through no fault of their own.

To date, I've received no reply, so I'm posting a hard copy of my letter to him today.

[clg]

I had the same problem with 2 of the cartridges - it took about 30  attempts to push to release the spring, I was about ready to grab the tools and tried the 31st push - and it released - the 2nd one also then released.   Not sure what the difference was, but maybe worth trying a few times.   

[CanonLA]

My first Pro-1000 was replaced because it leaked ink. This one has led a pampered life. Very light use. Borderless printing is a confusing hassle. Gulps ink to clean the heads. Now an error 7400. Waited over an hour to speak to someone in service. He told me that there are no longer ANY authorized repair centers for this printer. He advised putting in the trash and getting a new one. Canon has an upgrade program for this abandoned technology and will give me a discount. Another half hour wait to speak to someone in sales. Then I find out the only option is a 10% discount on a new one. There is no recycling program, even though Canon claims there is. Run as far from this product as you can.

[Vincent-B]

---

@Jobetim wrote:

Hi All,

An update: Just before Xmas, I wrote a (very polite) letter to the CEO of Canon UK, pointing out that as Canon had now identified that faulty springs were responsible for jammed cartridges, perhaps he would consider:

1. Identifying and publicising the serial numbers of those printers affected

2. Offering affected customers replacement printers

3. Offering some measure of compensation to those customers who bought second printers through no fault of their own.

To date, I've received no reply, so I'm posting a hard copy of my letter to him today.

---

Hi,

I've been following your efforts on compensation for this problem, as, like many others, I'm having the same. 

I'm trying to identify what the serial numbers are on the printers affected - could I possibly ask what yours is?

Having registered the problem with Canon I've been fobbed off with the 'cost too much to repair' line. The responder at Canon did say he would pass it on to his manager but I have heard nothing back, this was 2 weeks ago. I'm based in the UK.

I'm about to do the same as you and contact the CEO at Canon UK. Did you get any response?

Thanks.

[rome2807]

My printer is a couple of years old and it has been transported internationally (using the documented procedure). After about three years in the new location and being through multiple sets of ink, a new round of replacement started. I'm now experiencing the same, well documented problem.

Unfortunately your method didn't work for me, after trying for at least as many times. Most but not all cartridges seem to be affected.

Here is my procedure (no tools other than the index finger of your dominant hand):

[ proceed at your own risk ; may not work for very large hands ]

1) gently insert your index finger upside down into the gap underneath the stuck cartridge until the finger tip feels resistance

2) apply pressure upwards (towards the stuck cartridge); you should feel the locking mechanism disengaging

3) while still applying upwards pressure, slowly pull the the finger out; the cartridge should become free

4) as soon as it has moved a bit, it should be possible to grab it by the sides with the other hand; gently pull the cartridge and your finger out

Following those steps, I managed to pull several cartrdiges without applying force. The replacement cartridges slotted in fine but the spring mechanism remains broken.

[gk1]

Thanks!

It worked for me, but I'am still disappointed! 

What other companies in the photo industry, like Sigma Photo, for the SIGMA 28-70mm F2.8 DG DN | Contemporary lens  announced :

......we would like to inform you below that we would like to collect all the products with the target serial number and replace them with new ones.

This behaviour is the right one, if you want to keep your loyal customers!

[Jobetim]

I promised to respond after contacting Canon UK, so this is what happened:

My email to the UK CEO was ignored. The hard-copy version, posted many weeks later, was responded to by someone in the printer division who, after an exchange of emails, and undertaking to enquire, told me that different jurisdictions had different manufacturing criteria, but that they were unaware of any generic manufacturing issues regarding this printer.

They asked me for the serial number of my printer, which of course I couldn't give them because by that time the printer had been junked, so the final upshot was:

1. A gift of a single cartridge of black ink.Yay!

2. A one-off discount voucher to purchase further ink cartridges via the UK Canon web-site. The voucher reduced the cost of the cartridges to the exact same price as those routinely advertised by the standard ink-cartridge sales portals in the UK, so were in effect worthless, and why anyone would purchase anything via the official Canon web-store is, to me, an enduring mystery.

But at least I got a single black ink cartridge for my problems. Result, or what?