Ink cartridge stuck in Cannon Pro-1000

[nmiklosic]

I am unable to eject the PM ink cartrige from my Cannon Pro-1000 printer to change out the ink. The pop to release seems jammed and I see a way to fix it. Can anyone help? 

[Hector]

Hello, nmiklosic.

If you are having a problem releasing the ink tank and the printer is asking to replace it, that will usually mean the printer needs service. If the tanks does not come out, it will usually mean the realse is jammed or damaged.

The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.

[Jobetim]

Hi Hector,

As you're a 'Canon Product Expert', am I to understand that you're on this forum as a representative of Canon? If so, you're very welcome!

if you would kindly confirm your status, that would be great.

Best wishes,

Jobetim.

[Mjs]

Hi everyone, I was despairing when this happened to me. Blue cartridge had stuck in printer 4 years old. Having read all the advice on the forum I didn't bother ringing canon, but went round to my neighbour and borrowed various kitchen tools, not having any pliers or tongs myself. 4th time lucky with some serrated tongs I managed to dislodge the cartridge successfully. So do not give up on your printer too soon, 

[Hattman]

Well, since you are still only able to pull the cartridges “straight out” I believe the risk of damage/leakage is quite low unless you start jiggling the cartridge excessively. The ejection-springs seems to have fallen out of place already when the cartridge is stuck so they don’t seem to be engaged at all once it has happend. So the cartridge in my experience does not affect the system once it has broken

[Jobetim]

I am becoming increasingly bemused by this thread...it seems that we have somehow arrived at a position where it has become both normal and acceptable that removing jammed cartridges with various tools from the garden shed is perfectly OK in a top-of-the-range professional A2 printer, positioning itself as the 'state-of-the-art'; when surely we should collectively be rounding on Canon to address this design fault, and to compensate its customers for putting us though all this misery?

Canon must be delighted.

[jrhoffman75]

For what it's worth, just saw this on Ugly Hedge Hog:

Printer problem solved/Long live Canon (uglyhedgehog.com)

[Jobetim]

Thanks John,

That is interesting. Canon should now immediately release the serial numbers of the printers affected, and arrange swop outs with those who have been affected by this manufacturing fault.

[Stephen]

If you're experiencing an issue with your printer, please contact support at 1-800-652-2666 Monday through Friday from 8am to 8pm (ET) or via your My Canon Account at canon.us/account

The only Service Notice for the imagePROGRAF PRO-1000 is THIS ONE which references serial numbers with prefix AEGL and the potential for ink leaking, NOT cartridges becoming stuck in the unit. If you're impacted by the Service Notice, please follow the instructions at the link. 

We are Canon USA. We do not support products sold or used outside of the USA. If you are not in the USA, please contact Canon in your country or region for your support options by clicking HERE.

[Glayva]

I have posted my solution before.  No point in going to Canon.  They know of this problem.  It is a basic design fault that cannot be rectified. So, expect a new printer in near future.

My solution was to use a small plastic kitchen tonge, similar for turning over food in a frying pan, then wiggling into the narrow slits either side of the ink cartridge.  A little bit of patience and brute force should release the catridge.  It is a terrible fault but nothing can be done to solve the basic ffault.

[jrsforums]

They are replacing mine with serial # starting 'AEHT'.

Obviously, I'm very happy with Canon's service support on this problem.  FedEx scheduled to deliver this Thursday 1/7

location: USA