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New Contributor
Posts: 1
Registered: ‎12-10-2018

Ink cartridge stuck in Cannon Pro-1000

I am unable to eject the PM ink cartrige from my Cannon Pro-1000 printer to change out the ink. The pop to release seems jammed and I see a way to fix it. Can anyone help? 

Honored Contributor
Posts: 5,558
Registered: ‎11-13-2012

Re: Ink cartridge stuck in Cannon Pro-1000

Give canon a call at 1-800-OK-CANON.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
Product Expert
Posts: 733
Registered: ‎11-19-2018

Re: Ink cartridge stuck in Cannon Pro-1000

Hi nmiklosic,

 

I agree with jrhoffman75, please contact our support group using the "Contact Us" link below for additional assistance. You will have the option to speak to one of our phone or live chat agents.

 

Contact Us.

 

 We look forward to hearing from you.

Highlighted
New Contributor
Posts: 1
Registered: ‎04-04-2019

Re: Ink cartridge stuck in Cannon Pro-1000

The same thing has happened to me - a single cartridge (Chroma Opimiser - CO) is stuck, and won’t come out. 

 

I was wondering if there is a DIY fix for this, or whether I need to try to get an engineer out to fix it, which will be very expensive, because it’s out of warranty...

 

Canon UK took me through all the various ‘switch off / on’ options to no avail - it seems it’s a mechanical issue. Grrrr....

 

Jobetim

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