All of my ink ran out so I replaced everything with the correct ink and now it's printing everything with an ugly purple undertone...see attached photos for reference.
I've done all of the provided maintenance options and tried everything I can think of...has anyone had this issue? Does anyone know how to fix it? I have events coming up in the next week and orders I need to fulfill so I need this fixed asap!
Nozzle check looks good. Are you using the same paper and setting before and after the ink change?
I have a Pro-100 and I have never experienced all the ink running out at once.
If you were printing with empty ink cartridges you could have damaged the print head. The design of the printer relies on ink for cooling the head. Did you get a warning message that the ink has run out? With a red X?
I think you should contact Canon support and elevate if necessary for resolution to your problem. If the first agent is confused ask to elevate your problem to a higher level.
Ok I will do that!
However I played around with it year yesterday and now it’s printing fine until the end of the page and that’s where it’s printing with a purple tint…see picture below. Do you know anything about that??
Did your problem ever resolve? I just bought the PRO 200. And my initial pages are doing this same purple undertone. Did a nozzle check. Looks fine. But any pinks/red/oranges/purples come out super blue and dark. Haven't found a solution yet.
09/26/2023: New firmware updates are available.
08/18/2023: Canon EOS R5 C training series is released.
07/31/2023: New firmware updates are available.
05/31/2023: New firmware updates are available.
05/18/2023: New firmware updates are available.
03/30/2023: New firmware updates are available.