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New Contributor
Posts: 2
Registered: ‎12-04-2018

Canon Pro-4000 compressing prints?

I have a Canon Pro-4000 and I am printing a 42"x42" image onto 44" roll paper, but when the image is printed it is coming out at 41.75" high, compressing (not cropping) the image by a quarter inch. I didn't notice the problem until I took an image to be framed and it didn't fit the premade frame.


 I'm using Photoshop CC 2018 (since the 2019 version isn't supported by Canon yet) and Canon Print Studio Pro, with a 2017 Macbook Pro running OS 10.14.1.


Anyone else experiencing this? Any suggestions for a solution? Thanks!

Honored Contributor
Posts: 5,706
Registered: ‎11-13-2012

Re: Canon Pro-4000 compressing prints?

PSP 2.2.23 works fine with latest PS (version 20).


You need to manually install PSP into the plugin folder. Just copy from PS2018.


What paper are you using; is there an imposed margin like there is with my Pro-100 and sheet paper?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 2
Registered: ‎12-04-2018

Re: Canon Pro-4000 compressing prints?

I'm using 44" roll paper. I've attached a photo of my settings, hopefully that will help.


Screen Shot 2018-12-04 at 5.24.43 PM.png


Thanks for the tip on getting PSP working in the latest Photoshop!

Occasional Contributor
Posts: 14
Registered: ‎12-29-2018

Re: Canon Pro-4000 compressing prints?

I went through this on my PRO-4000. It places a 1/8" white border around the print for a total of 1/4" in width and height. So, for example, if you'd specify a paper size of 8x10, it will print the image at 7-3/4" x 9-3/4", with a 1/8" white border around it. To get around this, you have to specify a paper size that's 1/4" larger in both dimensions. So, if I want the image print to be exactly 8"X10", I specify a custom paper size of 8.25" x 10.25" inch. Does that help? I print directly from Photoshop, not PSP. But this solved the problem for me: an extra 1/4" in both dimensions.

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