Canon Community Canon Community
 


Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎12-04-2018

Canon Pro-4000 compressing prints?

I have a Canon Pro-4000 and I am printing a 42"x42" image onto 44" roll paper, but when the image is printed it is coming out at 41.75" high, compressing (not cropping) the image by a quarter inch. I didn't notice the problem until I took an image to be framed and it didn't fit the premade frame.

 

 I'm using Photoshop CC 2018 (since the 2019 version isn't supported by Canon yet) and Canon Print Studio Pro, with a 2017 Macbook Pro running OS 10.14.1.

 

Anyone else experiencing this? Any suggestions for a solution? Thanks!

Honored Contributor
Posts: 5,843
Registered: ‎11-13-2012

Re: Canon Pro-4000 compressing prints?

PSP 2.2.23 works fine with latest PS (version 20).

 

You need to manually install PSP into the plugin folder. Just copy from PS2018.

 

What paper are you using; is there an imposed margin like there is with my Pro-100 and sheet paper?

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LRCC Classic
New Contributor
Posts: 3
Registered: ‎12-04-2018

Re: Canon Pro-4000 compressing prints?

I'm using 44" roll paper. I've attached a photo of my settings, hopefully that will help.

 

Screen Shot 2018-12-04 at 5.24.43 PM.png

 

Thanks for the tip on getting PSP working in the latest Photoshop!

Occasional Contributor
Posts: 14
Registered: ‎12-29-2018

Re: Canon Pro-4000 compressing prints?

I went through this on my PRO-4000. It places a 1/8" white border around the print for a total of 1/4" in width and height. So, for example, if you'd specify a paper size of 8x10, it will print the image at 7-3/4" x 9-3/4", with a 1/8" white border around it. To get around this, you have to specify a paper size that's 1/4" larger in both dimensions. So, if I want the image print to be exactly 8"X10", I specify a custom paper size of 8.25" x 10.25" inch. Does that help? I print directly from Photoshop, not PSP. But this solved the problem for me: an extra 1/4" in both dimensions.

---
Neil
Indigo Image Lab, Inc.
New Contributor
Posts: 2
Registered: ‎09-25-2019

Re: Canon Pro-4000 compressing prints?

I'm having the same problem with a mylar from LexJet. The Canon reps want us to try calibrating and printing with one of their products before coming out to check possible parts to replace (which I'm about to try). Have you been able to find a resolution?
New Contributor
Posts: 3
Registered: ‎12-04-2018

Re: Canon Pro-4000 compressing prints?

I have not found a solution yet unfortunately. I haven't printed in a couple of months so maybe Canon has addressed it but don't hold your breath. 

New Contributor
Posts: 2
Registered: ‎09-25-2019

Re: Canon Pro-4000 compressing prints?

Sorry to hear it, I'll let you know what we come up with. We had a similar problem with our Canon ipf8300 but the people who were in charge of that had to make a new special setting for the paper (that worked well when the printer was warm, but would still print short when cold)
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement