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Occasional Contributor
Posts: 18
Registered: ‎12-04-2018
Accepted Solution

Canon Pro 100 Printer Stopped Printing Correctly

After operating without any issues for 3 years my Canon Pro100 started printing very badly -- colors not correct, colors washed out, no contrast or sharpness of any kind -- I changed the ink tanks even some not needing changing -- ran all cleaning utilities (twice)  and the test pages printed correctly -- prints are still all washed out and not correct 

 

UsIng a MacBook Pro with High Sierra -- note printer communicates correctly for color prints with my HP All-in-One.

 

Any similar experiences or thoughts on a solution.   Thank You

 

Regards

Terry D.

 

 

Honored Contributor
Posts: 6,165
Registered: ‎11-13-2012

Re: Canon Pro 100 Printer Stopped Printing Correctly

Did you make any changes to your MacBook?

 

Try reinstalling the Canon driver and be sure you are selecting the IJ Series version of the printer, not the AirPrint version.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

Thanks

 

I did reinstall the latest drivers already -- will check on the versions I am installing and try again.  No changes to Mac since High Sierra update.

 

Thanks Again

Terry

 

 

Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

One more update -- the problem occurs on both versions of the printer.  Before I scrap this printer and get another Pro 100 (rebate until the end of year), I may try reinstalling the software.  

 

Thanks Again

Terry 

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Honored Contributor
Posts: 6,165
Registered: ‎11-13-2012

Re: Canon Pro 100 Printer Stopped Printing Correctly

You want to see this info, but it does sound like a bad unit.

 

Monosnap 2018-12-05 08-58-52.jpg

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

Continued Thanks

Terry

 

Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

My similar screen says 2.0 for Driver Version ???

 

I guess I better definitely download new drivers.

 

Thanks

Terry

 

 

Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

Do you have a good link you use for the latest Canon Printer Drivers ?

 

Thanks

Terry

Honored Contributor
Posts: 6,165
Registered: ‎11-13-2012

Re: Canon Pro 100 Printer Stopped Printing Correctly

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

 

You might want to also delete the existing printer and re-add when you download new driver. Wait a few minutes for the Canon version to appear when you click "+"; the AirPrint/Bonjour driver usually appears first.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
Occasional Contributor
Posts: 18
Registered: ‎12-04-2018

Re: Canon Pro 100 Printer Stopped Printing Correctly

My mistake 

 

When I go to the non airprint version of the printer it says 16.20.0.0.

 

I should be OK

 

Terry

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