Canon Pro 100 Printer Stopped Printing Correctly

[tjdonofrio]

After operating without any issues for 3 years my Canon Pro100 started printing very badly -- colors not correct, colors washed out, no contrast or sharpness of any kind -- I changed the ink tanks even some not needing changing -- ran all cleaning utilities (twice)  and the test pages printed correctly -- prints are still all washed out and not correct 

UsIng a MacBook Pro with High Sierra -- note printer communicates correctly for color prints with my HP All-in-One.

Any similar experiences or thoughts on a solution.   Thank You

Regards

Terry D.

[tjdonofrio]

Thanks

I will reinstall the printer with new drivers before I go further.  That should definitely determine if I have a bad unit.

Thanks

Terry

[tjdonofrio]

What is the best sequence:

Delete the printers

Install Drivers

Wait and reinstall printer ???

Thanks

Terry

[ArthurJ]

Hi tjdonofrio,

If you still have any print quality issues after installing the driver, please let us know and we will be happy to further assist you.

[tjdonofrio]

Arthur J.

Thanks I will let you know how it goes.  Hope it works this has been a very good large format printer over last few years.

What is best sequence to reinstall:

Delete Printer

Reinstall Drivers

Reistall Printer 

Thanks

Terry

[tjdonofrio]

When reintalling the printer is it best to use the USB connection to printer ????

Thanks

Terry

[ArthurJ · Accepted solution]

Hi tjdonofrio,

The sequence you listed is the best way to remove and reinstall the printer.

As far as connecting with a USB, that is really up to to you. If you only print from the one device and dont need to print wirelessly from other devices then I would recommend connecting the printer with the USB cord.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[tjdonofrio]

Hi Everyone 

Thanks for your answers to my questions -- I think I should have indicated how I use the printer to get the right answer on USB installation of the drivers.

When I print 8x10 for non photo printing I use WiFi or Airprint -- when I do photo print of 13 x19 I use the USB cord so as not to have to send all the info over WiFi.

Given that should I reinstall the printer using USB or WiFi.

Thanks Again

Terry

[jrhoffman75]

Hi Terry. My Windows PC is close enough to the printer that I can connect via WiFi. We have two Mac computers that connect via WiFi. All three computers are used for photo printing. 

My initial setup was via USB on PC and I added the two Macs later via WiFi.

That's not a direct answer, but I think it doesn't matter.

[tjdonofrio]

Arthur J

I downloaded the latest Pro100 Driver and reinstalled the printer -- still the same issues .... 

Unless you have other ideas I am at a dead end.

Surprised this happened -- even though its 3 years old the Pro100 only had moderate use for large (13x19) prints for photo shows etc.

Thanks

Regards

Terry Donofrio

Sports Photography

Canon: 1DXMk2, 5DMk3, 7DMk2, 300mm f2.8, 70-200f2.8, 24-70f2.8, 400mm f5.6 plus other lenses, teles, flashes and accessories

[jrhoffman75]

If you run a nozzle check it will tell you ho many prints have been made. Call the tech line Arthur J posted and see if they have any suggestions.

When Canon runs the rebate you can get a brand new printer for less cost than the ink set in the box, so that is a bright spot.