cancel
Showing results for 
Search instead for 
Did you mean: 

Canon Pro 100 Printer Stopped Printing Correctly

tjdonofrio
Contributor

After operating without any issues for 3 years my Canon Pro100 started printing very badly -- colors not correct, colors washed out, no contrast or sharpness of any kind -- I changed the ink tanks even some not needing changing -- ran all cleaning utilities (twice)  and the test pages printed correctly -- prints are still all washed out and not correct 

 

UsIng a MacBook Pro with High Sierra -- note printer communicates correctly for color prints with my HP All-in-One.

 

Any similar experiences or thoughts on a solution.   Thank You

 

Regards

Terry D.

 

 

1 ACCEPTED SOLUTION

Hi tjdonofrio,

 

The sequence you listed is the best way to remove and reinstall the printer.

 

As far as connecting with a USB, that is really up to to you. If you only print from the one device and dont need to print wirelessly from other devices then I would recommend connecting the printer with the USB cord.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

View solution in original post

29 REPLIES 29

jrhoffman75
Legend

Did you make any changes to your MacBook?

 

Try reinstalling the Canon driver and be sure you are selecting the IJ Series version of the printer, not the AirPrint version.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Thanks

 

I did reinstall the latest drivers already -- will check on the versions I am installing and try again.  No changes to Mac since High Sierra update.

 

Thanks Again

Terry

 

 

One more update -- the problem occurs on both versions of the printer.  Before I scrap this printer and get another Pro 100 (rebate until the end of year), I may try reinstalling the software.  

 

Thanks Again

Terry 

You want to see this info, but it does sound like a bad unit.

 

Monosnap 2018-12-05 08-58-52.jpg

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

Continued Thanks

Terry

 

My similar screen says 2.0 for Driver Version ???

 

I guess I better definitely download new drivers.

 

Thanks

Terry

 

 

Do you have a good link you use for the latest Canon Printer Drivers ?

 

Thanks

Terry

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

 

You might want to also delete the existing printer and re-add when you download new driver. Wait a few minutes for the Canon version to appear when you click "+"; the AirPrint/Bonjour driver usually appears first.

John Hoffman
Conway, NH

1D X Mark III, Many lenses, Pixma PRO-100, MX472, LR Classic

My mistake 

 

When I go to the non airprint version of the printer it says 16.20.0.0.

 

I should be OK

 

Terry

Announcements
06/10/2022: Service Notice:UPDATE: Canon Inkjet Printer continuous reboot loop or powering down
06/07/2022: New firmware version 1.3.2 is available for PowerShot G7 X Mark III
06/07/2022: New firmware version 1.0.3 is available for EOS M50 Mark II
05/31/2022: Did someone SAY Badges?
05/26/2022: New firmware version 1.0.5.1 is available for EOS-C500 Mark II
05/26/2022: New firmware version 1.0.3.1 is available for EOS-C300 Mark III
05/10/2022: Keep your Canon gear in optimal condition with a Canon Maintenance Service
05/05/2022: We are excited to announce that we have refreshed the ranking scale within the community!
04/26/2022: New firmware version 1.0.1.1 is available for EOS R5 C
03/23/2022: New firmware version 1.0.3.1 is available for EOS-C70
03/22/2022: New firmware version 1.2.0 is available for PowerShot PICK
03/16/2022: New firmware version 1.5.2 is available for EOS-R5
03/16/2022: New firmware version 1.5.2 is available for EOS-R6
02/09/2022: Share Your Photos is back!
02/07/2022: New firmware version 1.1.1 is available for EOS-R3
02/07/2022: New firmware version 1.6.1 is available for EOS-1DX Mark III
01/19/2022: READY FOR ANYTHING EOS-R5 C
01/13/2022: Community Update. We will be retiring the legacy profile avatars on 01/20/2022. Click this link to read more.
01/05/2022: Welcome to CES 2022!
12/7/2021: New firmware version 1.3.0 is available for Mount Adapter EF-EOS R 0.71x
12/7/2021: New firmware version 1.1.1 is available for CR-N 300
12/7/2021: New firmware version 1.1.1 is available for CR-N 500
12/2/2021: New firmware version 1.1.0 is available for RF 70-200 F4 L IS USM