Canon Pro 100 Printer Stopped Printing Correctly

[tjdonofrio]

After operating without any issues for 3 years my Canon Pro100 started printing very badly -- colors not correct, colors washed out, no contrast or sharpness of any kind -- I changed the ink tanks even some not needing changing -- ran all cleaning utilities (twice)  and the test pages printed correctly -- prints are still all washed out and not correct 

UsIng a MacBook Pro with High Sierra -- note printer communicates correctly for color prints with my HP All-in-One.

Any similar experiences or thoughts on a solution.   Thank You

Regards

Terry D.

[jrhoffman75]

Did you make any changes to your MacBook?

Try reinstalling the Canon driver and be sure you are selecting the IJ Series version of the printer, not the AirPrint version.

[tjdonofrio]

Thanks

I did reinstall the latest drivers already -- will check on the versions I am installing and try again.  No changes to Mac since High Sierra update.

Thanks Again

Terry

[tjdonofrio]

One more update -- the problem occurs on both versions of the printer.  Before I scrap this printer and get another Pro 100 (rebate until the end of year), I may try reinstalling the software.  

Thanks Again

Terry 

[jrhoffman75]

You want to see this info, but it does sound like a bad unit.

[tjdonofrio]

Continued Thanks

Terry

[tjdonofrio]

My similar screen says 2.0 for Driver Version ???

I guess I better definitely download new drivers.

Thanks

Terry

[tjdonofrio]

Do you have a good link you use for the latest Canon Printer Drivers ?

Thanks

Terry

[jrhoffman75]

https://www.usa.canon.com/internet/portal/us/home/support/details/professional-large-format-printers...

You might want to also delete the existing printer and re-add when you download new driver. Wait a few minutes for the Canon version to appear when you click "+"; the AirPrint/Bonjour driver usually appears first.

[tjdonofrio]

My mistake 

When I go to the non airprint version of the printer it says 16.20.0.0.

I should be OK

Terry