imageRUNNER ADVANCE C3530i III missing Postscript

[Lauren_m]

Hi, we're having an issue where a printer is missing postscript (PS) and we're not sure how its implemented? Currently documents printing from Cerner come out in pages of script instead of an actual document.

Printer  iR-ADV C3530 III

no PS

for comparison

Printer  iR-ADV 4735

has PS

Is there a driver that needs to be updated to get PS postscript on this printer   iR-ADV C3530 III

Thanks in advance

Lauren

[Danny]

Thanks for joining the conversation, Lauren_m!

While our forum community members are welcome to chime in, Canon does not provide direct support for imageRUNNER series products. Instead, your dealer will be able to help you! If you don't have a dealer and you're in the United States, please call us at 1-800-OK-CANON (1-800-652-2666) and we will be happy to provide you with the names of dealers in your area.

If you're outside the USA, visit http://global.canon and choose your country or region from the map for local support.

We hope this helps!